To Delta Customer Service: As a loyal Delta Skymiles Member of many decades and a card-carrying Delta Gold customer, I was very disappointed when, upon learning on 18 March that since the US and Canadian chiefs of state had agreed to bar any non-emergency travelers from crossing their borders, I would not be able to disembark from my TPA flight to YWG on 23 March 2020 due to the coronavirus pandemic. I was beyond disappointed when, upon cancelling my flight, you refunded less than half of the cost of my flight to my Delta card. Since then, you have lifted the cancellation fee, per your emails effective 3 and now 14 April, but you didn't lift/refund mine. Delta is my favorite airline. I have traveled to 100 countries and all continents--45 min. hops to 26 hour flights. Delta ticket agents, gate agents and flight crew the absolute best. So I was very surprised and presume that you were overwhelmed. The reason I canceled, vice postponed, is that I didn't know when the pandemic would allow for travel again (and it was a time-sensitive, complicated trip). I already have two tickets on my Delta card with vouchers from you, which much be used by 25 July 2020 when YOU canceled my flights for 5 Sep 2019 (SRQ-ORF r/t) due to Hurricane Dorian at the Norfolk Airport.
So I was already worried about losing $564 in vouchers with COVID-19's impact likely continuing. Your 3 and 14 April emails imply that you would have refunded my ORF trip and allowed for 2 years for vouchers for the 23 March 2020 trip, which I didn't know on 18 March. Please come up with some better solution, as I would like you to understand that I prefer remaining a loyal Delta customer to leaving you. Sincerely, K.P. Rahal
Cancellation of International r/t flt on 23 March 2020
To Delta Customer Service: As a loyal Delta Skymiles Member of many decades and a card-carrying Delta Gold customer, I was very disappointed when, upon learning on 18 March that since the US and Canadian chiefs of state had agreed to bar any non-emergency travelers from crossing their borders, I would not be able to disembark from my TPA flight to YWG on 23 March 2020 due to the coronavirus pandemic. I was beyond disappointed when, upon cancelling my flight, you refunded less than half of the cost of my flight to my Delta card. Since then, you have lifted the cancellation fee, per your emails effective 3 and now 14 April, but you didn't lift/refund mine. Delta is my favorite airline. I have traveled to 100 countries and all continents--45 min. hops to 26 hour flights. Delta ticket agents, gate agents and flight crew the absolute best. So I was very surprised and presume that you were overwhelmed. The reason I canceled, vice postponed, is that I didn't know when the pandemic would allow for travel again (and it was a time-sensitive, complicated trip). I already have two tickets on my Delta card with vouchers from you, which much be used by 25 July 2020 when YOU canceled my flights for 5 Sep 2019 (SRQ-ORF r/t) due to Hurricane Dorian at the Norfolk Airport.
So I was already worried about losing $564 in vouchers with COVID-19's impact likely continuing. Your 3 and 14 April emails imply that you would have refunded my ORF trip and allowed for 2 years for vouchers for the 23 March 2020 trip, which I didn't know on 18 March. Please come up with some better solution, as I would like you to understand that I prefer remaining a loyal Delta customer to leaving you. Sincerely, K.P. Rahal