Like others I was effected with change/cancelled travel when the Army restricted travel. I called Delta and was told since I was traveling in 36 hours I needed to do the cancel online but there would be no charges. I completed the action on line to see a $186 fee charged. I called Delta back and was told the no fee would have been a change in ticket not a cancelation. NOT what I was told, nor what I expected from Delta. Hard to read fine print in a voice conversation but I am sure it was in there somewhere. Not what I expected from "My Delta".
Disappointed with "My Delta"
Like others I was effected with change/cancelled travel when the Army restricted travel. I called Delta and was told since I was traveling in 36 hours I needed to do the cancel online but there would be no charges. I completed the action on line to see a $186 fee charged. I called Delta back and was told the no fee would have been a change in ticket not a cancelation. NOT what I was told, nor what I expected from Delta. Hard to read fine print in a voice conversation but I am sure it was in there somewhere. Not what I expected from "My Delta".