I was shocked to find out through word of mouth that Delta had shut down service to 11 airports nationwide. One of these airports, OAK, I was scheduled to fly into to pick up my children. I have not received any notice from them regarding this and upon website login, I see my flights have been altered to a destination I do not need to go to and the flight times overlap and are reversed. I attempt to use the "modify flight" link suggested on the site to assist me and I am re-directed through the link to call (800) 221-1212, which I now have, several times. I have now spent over 8 HOURS holding for a rep and the calls end everytime at exactly 2 hours into the call. 8 HOURS is a full work shift! Are they going to pay me for the work I've put in to correct their unusable changes to my purchase? It's like they just took my money and disappeared!!!! I tried calling (800) 323 - 2323 and am quickly racking up the same amount of time as on the other number. I keep looking for an email to reach them, how can such a conglomerate have such minimal methods of contact? This is ridiculous and awful because the only choice I have, given by them, is to call a number I can't reach anyone on!!!
Flight changed w/o notice, HOURS spent calling w/no answer!
I was shocked to find out through word of mouth that Delta had shut down service to 11 airports nationwide. One of these airports, OAK, I was scheduled to fly into to pick up my children. I have not received any notice from them regarding this and upon website login, I see my flights have been altered to a destination I do not need to go to and the flight times overlap and are reversed. I attempt to use the "modify flight" link suggested on the site to assist me and I am re-directed through the link to call (800) 221-1212, which I now have, several times. I have now spent over 8 HOURS holding for a rep and the calls end everytime at exactly 2 hours into the call. 8 HOURS is a full work shift! Are they going to pay me for the work I've put in to correct their unusable changes to my purchase? It's like they just took my money and disappeared!!!! I tried calling (800) 323 - 2323 and am quickly racking up the same amount of time as on the other number. I keep looking for an email to reach them, how can such a conglomerate have such minimal methods of contact? This is ridiculous and awful because the only choice I have, given by them, is to call a number I can't reach anyone on!!!