My daughter and I tried to cancel flights because of an accident since 10 days, Nothing to do with Corona.
The Delta online system just shows: "Oh no! We're sorry, but we are unable to process your request. Please try again later." or "please call our hotline". I tried these also several times, but the hotline was not reachable or timed out after 30min waiting in the line. Because a customer service mail address does not exist, I used the customer chat window to cancel the flights and hope it will be accepted.
I understand that because of the Corona pandemic there is a special situation, but I think, what happens here is not serious.
I'm a frequent traveler using mainly Lufthansa and Star Alliance, but also British Airways and KLM. I've never seen such a bad service. Far from it! Lufthansa handled it very fast, easy and for both sides acceptable. I would wish, Delta would do the same.
Non existant customer service for cancelation of flights
My daughter and I tried to cancel flights because of an accident since 10 days, Nothing to do with Corona.
The Delta online system just shows: "Oh no! We're sorry, but we are unable to process your request. Please try again later." or "please call our hotline". I tried these also several times, but the hotline was not reachable or timed out after 30min waiting in the line. Because a customer service mail address does not exist, I used the customer chat window to cancel the flights and hope it will be accepted.
I understand that because of the Corona pandemic there is a special situation, but I think, what happens here is not serious.
I'm a frequent traveler using mainly Lufthansa and Star Alliance, but also British Airways and KLM. I've never seen such a bad service. Far from it! Lufthansa handled it very fast, easy and for both sides acceptable. I would wish, Delta would do the same.