We wrote to you two months ago to close our account, but we received a letter saying that we cannot close the account until we pay for the outstanding overdraft. We sent our niece Ms Azita Ugland to your branch in Irvine, California to make the payment, but the cash was not accepted. Considering we live in Malaysia, how do you expect us to pay a small amount of money to clear the overdraft.
In the meantime you have been charging us US$25 per month by not complying with our request, and not allowing payments to be made to the account. What should be done to avoid further additional expenses to us, and to close the account. By this email we will not accept further maintenance charges of US$25 or any interest on the overdraft. You must let us know within one week a convenient method of closing our account, and to allow us to pay US$171.82 as per your latest statement.
Account No. 0007 47730838 S & J Shkrollahi
We wrote to you two months ago to close our account, but we received a letter saying that we cannot close the account until we pay for the outstanding overdraft. We sent our niece Ms Azita Ugland to your branch in Irvine, California to make the payment, but the cash was not accepted. Considering we live in Malaysia, how do you expect us to pay a small amount of money to clear the overdraft.
In the meantime you have been charging us US$25 per month by not complying with our request, and not allowing payments to be made to the account. What should be done to avoid further additional expenses to us, and to close the account. By this email we will not accept further maintenance charges of US$25 or any interest on the overdraft. You must let us know within one week a convenient method of closing our account, and to allow us to pay US$171.82 as per your latest statement.
Jean Shkrollahi