I have had a credit card with Bank of America for many years. I've always paid my balances immediately and on time. On the rare occasion that I was able to reach a Bank of America representative, I was told that they can see that I've paid over $50,000 to my first card through the years. Now, a second card arrived. I was unable to contact BofA about the second card or to set up automatic payments on it. Indeed, I was unable to even work through the log in, which BofA computers made impossible to navigate, changing the rules each month. Apparently, I was sent two statements over two months regarding the second card (I finally located them in my spam folder). The statements when I located them were first for about $19.00, and later for about $60. I never did see what those charges were for since I have no knowledge of ever using that card.
Subsequently, the Bank of America computers cut off my primary card, the one I had paid $50,000 on over the years, and lowered my limit to $500 on the second card, the one I never used. The BofA computers also caused my credit rating, which has for years been consistently about as high as it could go, to something in the 700s. I cancelled my accounts with BofA after I was able to reach a live agent, and got checks for the huge number of points that I had built up over the years. Now, I am traveling in southeast Asia, and I get a message from BofA that I owe $1.50 for some reason. I would pay it, but I can't contact this heartless company because, to log in, they want not only my social security number but also my credit card number (I have long since cut up and destroyed those credit cards). So, what is a 75 year old man to do? Does anyone know how I can contact this ridiculous company? I don't care all that much about the credit rating since I have enough money that I pay cash for larger items such as cars. Still, it is now the "principle of the thing." How about it Bank of America? How do I log in and file a protest?
Problems with Bank of America
I have had a credit card with Bank of America for many years. I've always paid my balances immediately and on time. On the rare occasion that I was able to reach a Bank of America representative, I was told that they can see that I've paid over $50,000 to my first card through the years. Now, a second card arrived. I was unable to contact BofA about the second card or to set up automatic payments on it. Indeed, I was unable to even work through the log in, which BofA computers made impossible to navigate, changing the rules each month. Apparently, I was sent two statements over two months regarding the second card (I finally located them in my spam folder). The statements when I located them were first for about $19.00, and later for about $60. I never did see what those charges were for since I have no knowledge of ever using that card.
Subsequently, the Bank of America computers cut off my primary card, the one I had paid $50,000 on over the years, and lowered my limit to $500 on the second card, the one I never used. The BofA computers also caused my credit rating, which has for years been consistently about as high as it could go, to something in the 700s. I cancelled my accounts with BofA after I was able to reach a live agent, and got checks for the huge number of points that I had built up over the years. Now, I am traveling in southeast Asia, and I get a message from BofA that I owe $1.50 for some reason. I would pay it, but I can't contact this heartless company because, to log in, they want not only my social security number but also my credit card number (I have long since cut up and destroyed those credit cards). So, what is a 75 year old man to do? Does anyone know how I can contact this ridiculous company? I don't care all that much about the credit rating since I have enough money that I pay cash for larger items such as cars. Still, it is now the "principle of the thing." How about it Bank of America? How do I log in and file a protest?