This will be the last time I order from JCP.I placed an order on Aug 19th. I did not get an email saying that my order was being processed or shipped. I called the customer servIce phone number. IA very rude man answered. I couldn’t understand him and he kept asking for my order number which I told him several times that i didn’t have. I was told that I didn’t have an account even though I know that I did. I was even given a link to reset my password. Finally, the rude man hung up on me abruptly without warning.
I sent an email before making a call to customer service. I never got a response. I know my order had to be placed, because on September first they debited my bank for the amount of my purchase.i will not be calling again. I will call my bank on Tuesday and they will give me back my money. If the merchandise comes I will refuse shipment.
Again I will never shop at their online store again.
Online order that I haven’t received
This will be the last time I order from JCP.I placed an order on Aug 19th. I did not get an email saying that my order was being processed or shipped. I called the customer servIce phone number. IA very rude man answered. I couldn’t understand him and he kept asking for my order number which I told him several times that i didn’t have. I was told that I didn’t have an account even though I know that I did. I was even given a link to reset my password. Finally, the rude man hung up on me abruptly without warning.
I sent an email before making a call to customer service. I never got a response. I know my order had to be placed, because on September first they debited my bank for the amount of my purchase.i will not be calling again. I will call my bank on Tuesday and they will give me back my money. If the merchandise comes I will refuse shipment.
Again I will never shop at their online store again.