Please help. I ordered two sets of mattresses a couple weeks ago. Last Friday evening I received a call telling me that I would receive a call on Monday with my two hour delivery window. I waited around all day and once I got home I got a call that they would be delivering the next day between 5 and 7 pm. I was at work that day and at 2:30 I was called and told they were 30 minutes away and was anyone home. I am single and live alone and work about 45 minutes from home. I said it would take me about an hour and half as I needed to wrap up work. They said they needed to call their boss and she told me if I wasn't home in 30 they would reschedule. I told her to cancel the order. On Wednesday I got a call and they asked if they could deliver the next day and I told them if only delivered after 5 pm. They said they would try. They called the next day and said they would be there between 10 am and noon. I left work around 9:20 and got home and waited till after noon. I called the number they had used and they said they were about an hour away. I said I would not be home and they would have to come back after 5 like I asked. They said they can't do that. They asked if they could just leave them and I said no because you also have to pick up the old ones. They said you can put them outside and we can leave the new ones. I di das asked and go home and all the new mattresses were in torn bags sitting in my yard and my cold mattresses were there as well. I had all my stuff in storage for over two months and I am not sure what got on my mattresses but that was the reason I was buying new ones. I smelled like cat. Another story.
They refused to take them citing corona. I understand that but they could have wrapped them in the old plastic had they done the job that I had ordered and pay for. I have never been through something this bad. I had to carry my mattresses up the steps into my house y myself. I just moved and I am sore from just my stuff. I ahem on hold with your company for over 50 minutes more than twice this week. I have been hg up on and sent to dead numbers, etc. The list goes on. and on. I want some satisfaction and will not go away till this is handled. What do you plan on doing?
Poor poor customer service
Please help. I ordered two sets of mattresses a couple weeks ago. Last Friday evening I received a call telling me that I would receive a call on Monday with my two hour delivery window. I waited around all day and once I got home I got a call that they would be delivering the next day between 5 and 7 pm. I was at work that day and at 2:30 I was called and told they were 30 minutes away and was anyone home. I am single and live alone and work about 45 minutes from home. I said it would take me about an hour and half as I needed to wrap up work. They said they needed to call their boss and she told me if I wasn't home in 30 they would reschedule. I told her to cancel the order. On Wednesday I got a call and they asked if they could deliver the next day and I told them if only delivered after 5 pm. They said they would try. They called the next day and said they would be there between 10 am and noon. I left work around 9:20 and got home and waited till after noon. I called the number they had used and they said they were about an hour away. I said I would not be home and they would have to come back after 5 like I asked. They said they can't do that. They asked if they could just leave them and I said no because you also have to pick up the old ones. They said you can put them outside and we can leave the new ones. I di das asked and go home and all the new mattresses were in torn bags sitting in my yard and my cold mattresses were there as well. I had all my stuff in storage for over two months and I am not sure what got on my mattresses but that was the reason I was buying new ones. I smelled like cat. Another story.
They refused to take them citing corona. I understand that but they could have wrapped them in the old plastic had they done the job that I had ordered and pay for. I have never been through something this bad. I had to carry my mattresses up the steps into my house y myself. I just moved and I am sore from just my stuff. I ahem on hold with your company for over 50 minutes more than twice this week. I have been hg up on and sent to dead numbers, etc. The list goes on. and on. I want some satisfaction and will not go away till this is handled. What do you plan on doing?