I have been with NYCB for over 50 years-I have been using on line banking since 2005-whatever happen? I know there was a (so called) changed to the system-since that over two weeks I cannot get on my on line account for checking, In checking my passing word in the secure site I am using what is posted. However-being locked out from too many attempts I have to go the bank to release that hold, but they can offer no further info. Anyway that did not work and of course the phone lines are always busy up. It seems no one can help. At this point I just want to unenroll in online backing but of course I can't because you have to do this on line. I, really at this stage, do not want to change my banking to another institution but all roads point to that. What a shame-this was a great neighborhood bank-once.
Online banking inaccesible
I have been with NYCB for over 50 years-I have been using on line banking since 2005-whatever happen? I know there was a (so called) changed to the system-since that over two weeks I cannot get on my on line account for checking, In checking my passing word in the secure site I am using what is posted. However-being locked out from too many attempts I have to go the bank to release that hold, but they can offer no further info. Anyway that did not work and of course the phone lines are always busy up. It seems no one can help. At this point I just want to unenroll in online backing but of course I can't because you have to do this on line. I, really at this stage, do not want to change my banking to another institution but all roads point to that. What a shame-this was a great neighborhood bank-once.