I bought 3 roku streaming devices yesterday. When I started setting up the first, a phone number appeared on my TV with a message that the activation failed and I needed to call the phone number. When I did, I was told that there would be a $79.99 activation fee. I questioned that but they insisted new roku streaming customers must pay the 1 time fee. They sent an email and I responded & gave them my credit card number. Once I did that, the message went away and I could continue the setup. I noticed while setting up the 2nd device a note on the screen that says “Roku does not charge an activation fee”. Chase Bank told me that this was my fault for giving them the credit card number and that there was “NO SUCH THING AS A SCAM” - too bad. The charge stands. I am really upset that someone was able to post this message on my TV. I had hoped to “cut the cable “ and use Roku but I am scared now to use Roku as it seems they are not secure.
Scam activation fee
I bought 3 roku streaming devices yesterday. When I started setting up the first, a phone number appeared on my TV with a message that the activation failed and I needed to call the phone number. When I did, I was told that there would be a $79.99 activation fee. I questioned that but they insisted new roku streaming customers must pay the 1 time fee. They sent an email and I responded & gave them my credit card number. Once I did that, the message went away and I could continue the setup. I noticed while setting up the 2nd device a note on the screen that says “Roku does not charge an activation fee”. Chase Bank told me that this was my fault for giving them the credit card number and that there was “NO SUCH THING AS A SCAM” - too bad. The charge stands. I am really upset that someone was able to post this message on my TV. I had hoped to “cut the cable “ and use Roku but I am scared now to use Roku as it seems they are not secure.