On July 1,2020 I purchased a new Samsung TV. The salesperson, was helpful and courteous but I now feel that I was victim of an over the hill sales pitch. I explained to the sales person that it is quite likely that the wall mount that I currently had on an existing Samsung would accommodate the new Samsung TV. The salesperson, however, convinced me that I should purchase the new mount and have it delivered along with the new TV just to be sure that the installation could be performed without delay. If it was not needed, the installers would return the non used TV mount to the store and I would receive a credit for the cost of the mount plus the tax associated for a total of $128.39. After two billing cycles this has not happened. I paid for all items on the list (Citi-Bank) but not for the TV Mount. The credit card company is now charging interest on the balance of $128.39 and unable to adjust (or remove) this charge.
Attempting to contact the store directly over the phone is absolutely impossible with all the recorded messages and no access to a real live person. I guess my next step is to make a two hour round trip to the store in Williamsburg, VA and hope that I can convince the management to credit my account. In hind sight, I wish now that I had not accepted the offer by the installers to return the item. I trusted them...not sure a good idea, now. Unfortunately, the installers did not provide any evidence that they were going to return the item for credit.
Credit not issued
On July 1,2020 I purchased a new Samsung TV. The salesperson, was helpful and courteous but I now feel that I was victim of an over the hill sales pitch. I explained to the sales person that it is quite likely that the wall mount that I currently had on an existing Samsung would accommodate the new Samsung TV. The salesperson, however, convinced me that I should purchase the new mount and have it delivered along with the new TV just to be sure that the installation could be performed without delay. If it was not needed, the installers would return the non used TV mount to the store and I would receive a credit for the cost of the mount plus the tax associated for a total of $128.39. After two billing cycles this has not happened. I paid for all items on the list (Citi-Bank) but not for the TV Mount. The credit card company is now charging interest on the balance of $128.39 and unable to adjust (or remove) this charge.
Attempting to contact the store directly over the phone is absolutely impossible with all the recorded messages and no access to a real live person. I guess my next step is to make a two hour round trip to the store in Williamsburg, VA and hope that I can convince the management to credit my account. In hind sight, I wish now that I had not accepted the offer by the installers to return the item. I trusted them...not sure a good idea, now. Unfortunately, the installers did not provide any evidence that they were going to return the item for credit.