I ordered a washer and dryer mid June. Told 1st chance for delivery 7/6/20. Took the day off work. Received call in the mid afternoon from Zach (Geek Squad) informing me that he only had one appliance on his truck & would I still like it today or to wait until the other appliance could be delivered. Opted to receive them together. When I asked when I could expect them -he wasn't sure. Stated it was coming from Cleveland and someone would call me & let me know. I received a text telling me to set up an appt. time for delivery. I have called multiple times to speak with a representative-a recording says 6 minutes, 8 minutes, etc. Then the call is dropped. Today a rep picked up after 25 minutes (Stephanie). I got upset after no answers to my questions. Asked why no communication-I'm sorry is all I got. That is unacceptable to me. My time is also valuable. I am an RN working daily with Covid 19 patients. The washer/dryer is invaluable to me. Being at work can truly be a life or death situation these days. I want someone to tell me why the customer service is so poor and what are you doing about it? I have remained on hold and continued to be for 48 minutes.
I sincerely hope someone reads this and gives me an answer. This has created a hardship in my household and I feel that Best Buys indifference is quite unacceptable. There are many businesses that sell appliances and after this experience I see no reason again. to shop your business. I continue on hold and wanted to include the supervisor's name-but apparently no supervisor is picking up1 @ 1-800-433-5778 after 54 minutes. How rude. Jason was very helpful.
Delay in product delivery / Poor customer service
I ordered a washer and dryer mid June. Told 1st chance for delivery 7/6/20. Took the day off work. Received call in the mid afternoon from Zach (Geek Squad) informing me that he only had one appliance on his truck & would I still like it today or to wait until the other appliance could be delivered. Opted to receive them together. When I asked when I could expect them -he wasn't sure. Stated it was coming from Cleveland and someone would call me & let me know. I received a text telling me to set up an appt. time for delivery. I have called multiple times to speak with a representative-a recording says 6 minutes, 8 minutes, etc. Then the call is dropped. Today a rep picked up after 25 minutes (Stephanie). I got upset after no answers to my questions. Asked why no communication-I'm sorry is all I got. That is unacceptable to me. My time is also valuable. I am an RN working daily with Covid 19 patients. The washer/dryer is invaluable to me. Being at work can truly be a life or death situation these days. I want someone to tell me why the customer service is so poor and what are you doing about it? I have remained on hold and continued to be for 48 minutes.
I sincerely hope someone reads this and gives me an answer. This has created a hardship in my household and I feel that Best Buys indifference is quite unacceptable. There are many businesses that sell appliances and after this experience I see no reason again. to shop your business. I continue on hold and wanted to include the supervisor's name-but apparently no supervisor is picking up1 @ 1-800-433-5778 after 54 minutes. How rude. Jason was very helpful.