The salesman sold us the Total Tech Support saying we could get a refund on our prior purchase of WebRoot given Total Tech Support included WebRoot. I've spent more than 5 hours on the phone talking to 14 different people who all say the "other department" has to issue the credit. I'm at the point of walking away from the $69.99 they owe me. The lack of system coordination between the Billing and Renewal department versus the Primary Support Department versus Customer Service is horrible. Some of the 14 individuals attempted to assist but were blocked by systems they work in. Others quickly transferred me to another department without even attempting to provide help to the customer. I'm very disappointed in the lack of customer service/problem resolution I'm receiving.
Total Tech Support
The salesman sold us the Total Tech Support saying we could get a refund on our prior purchase of WebRoot given Total Tech Support included WebRoot. I've spent more than 5 hours on the phone talking to 14 different people who all say the "other department" has to issue the credit. I'm at the point of walking away from the $69.99 they owe me. The lack of system coordination between the Billing and Renewal department versus the Primary Support Department versus Customer Service is horrible. Some of the 14 individuals attempted to assist but were blocked by systems they work in. Others quickly transferred me to another department without even attempting to provide help to the customer. I'm very disappointed in the lack of customer service/problem resolution I'm receiving.