I found it very hard to reach a customer service agent. Someone from the online service answered but she wasn't attentive to my concern. She transferred me to Best Buys customer service department, per my request, but someone from Pacific Sales answered. She tranferred me to Best Buys Department of the store but I was on hold for several minutes and no one picked up. Very frustrating!
I don't understand why none of the customer service people there respond to customers' need. We were there yesterday to buy a $1,294 worth of an appliance and your customer service staff were just talking to each other, maybe due to lack of customers to attend to. It would be nice if you assign them to answer phone calls as well to cater to all your customers--and probably you'd gain more confidence and sales from us, your supposed-to-be valued customers.
Difficulty in reaching customer service
I found it very hard to reach a customer service agent. Someone from the online service answered but she wasn't attentive to my concern. She transferred me to Best Buys customer service department, per my request, but someone from Pacific Sales answered. She tranferred me to Best Buys Department of the store but I was on hold for several minutes and no one picked up. Very frustrating!
I don't understand why none of the customer service people there respond to customers' need. We were there yesterday to buy a $1,294 worth of an appliance and your customer service staff were just talking to each other, maybe due to lack of customers to attend to. It would be nice if you assign them to answer phone calls as well to cater to all your customers--and probably you'd gain more confidence and sales from us, your supposed-to-be valued customers.