I went in for an appointment and talked to a sales rep who showed me a computer that I said I wanted but needed to check things first before buying. Well, after reading numerous reviews from users about the computer, I decided to get it.
That's when the problems began. I don't want to go into it, but I got so frustrated that I hung up on the guy I was speaking to on the phone before confirming the order, and he went ahead and placed the order -- yes, I got my refund. But the rigamarole I went through, first because they couldn't confirm my credit, to having to go to Citibank to assure my account was active, and then finally quibbling over what Geek Squad services that I wanted, I just hung up in frustration. I can tell your employees are not very good at working the phones. Perhaps you should give them better training.
Difficulty purchasing a computer from one of your store in utah
I went in for an appointment and talked to a sales rep who showed me a computer that I said I wanted but needed to check things first before buying. Well, after reading numerous reviews from users about the computer, I decided to get it.
That's when the problems began. I don't want to go into it, but I got so frustrated that I hung up on the guy I was speaking to on the phone before confirming the order, and he went ahead and placed the order -- yes, I got my refund. But the rigamarole I went through, first because they couldn't confirm my credit, to having to go to Citibank to assure my account was active, and then finally quibbling over what Geek Squad services that I wanted, I just hung up in frustration. I can tell your employees are not very good at working the phones. Perhaps you should give them better training.