I recently had a delivery of an appliance from Best Buy. The delivery experience was horrendous. Two individuals delivered my dryer. As a drizzling rain fell, one person came to the door to initiate contact while the other began the unloading. Since it was raining, I presented the person at the door with shoe protectors and asked if he would mind putting them on his wet shoes before he entered the apartment. He said he’d rather not wear the “booties,” and asked where I wanted the machine placed. I said, “The living room,” and he asked if he could just leave it at the door since it was just a drop-off. Really? The living room was 6 feet from the door! He didn't even have to take it to the laundry room. Since he wasn’t going to be installing it, I told him he could at least place it where we wanted it, and since he didn’t want to wear the shoe protectors, I asked him to please wipe his feet on the towels I would put down. I conceded with the shoe protector issue because I didn’t want my new dryer banged up as they carried it into the apartment. The delivery man begrudgingly agreed and went to get the machine. I watched as they unloaded the boxed item from the truck and placed it on the ground. It was still raining. They cut the box away, and then dragged the dryer across the pavement as they pulled the cardboard out from under it. Then they laid the dryer down on its back on the wet ground and attached the foot knobs. Once the feet were attached, they hoisted the dryer up by shoulder harnesses and lifted it off the ground and began walking toward the apartment steps, almost hitting my parked car by mere inches before they jerked the machine away from the rear bumper. There was plenty of space to maneuver, as no other cars were parked around my vehicle. They brought the machine into the apartment and headed back outside to the haul-away item that had been placed on the porch for their convenience. The one delivery guy pulled the delivery receipt out for me to sign, and he had written “No damage” on it.
Before signing, I went to inspect the top, sides, front and back of the machine to note any damage. Both deliverymen started complaining that I was taking up their time and keeping them from their job, as they had other deliveries to make. This IS their job! There was no outer damage, but I failed to inspect the bottom, even though I had witnessed them dragging the machine on the pavement outside. After my 30-second my inspection, I went to sign the delivery receipt. They continued to complain about their time as I took time to read and sign the delivery receipt. I told them I wasn't going to sign without reading it first. When they took the haul-away to their truck, they walked by my car and pretended like they were going to hit it. This is the kind of appalling customer service Best Buy contracts to deliver products purchased at their store, and my brand new, never-used, paid-good-money for dryer is now scraped and scratched on the bottom.
Apalling delivery service
I recently had a delivery of an appliance from Best Buy. The delivery experience was horrendous. Two individuals delivered my dryer. As a drizzling rain fell, one person came to the door to initiate contact while the other began the unloading. Since it was raining, I presented the person at the door with shoe protectors and asked if he would mind putting them on his wet shoes before he entered the apartment. He said he’d rather not wear the “booties,” and asked where I wanted the machine placed. I said, “The living room,” and he asked if he could just leave it at the door since it was just a drop-off. Really? The living room was 6 feet from the door! He didn't even have to take it to the laundry room. Since he wasn’t going to be installing it, I told him he could at least place it where we wanted it, and since he didn’t want to wear the shoe protectors, I asked him to please wipe his feet on the towels I would put down. I conceded with the shoe protector issue because I didn’t want my new dryer banged up as they carried it into the apartment. The delivery man begrudgingly agreed and went to get the machine. I watched as they unloaded the boxed item from the truck and placed it on the ground. It was still raining. They cut the box away, and then dragged the dryer across the pavement as they pulled the cardboard out from under it. Then they laid the dryer down on its back on the wet ground and attached the foot knobs. Once the feet were attached, they hoisted the dryer up by shoulder harnesses and lifted it off the ground and began walking toward the apartment steps, almost hitting my parked car by mere inches before they jerked the machine away from the rear bumper. There was plenty of space to maneuver, as no other cars were parked around my vehicle. They brought the machine into the apartment and headed back outside to the haul-away item that had been placed on the porch for their convenience. The one delivery guy pulled the delivery receipt out for me to sign, and he had written “No damage” on it.
Before signing, I went to inspect the top, sides, front and back of the machine to note any damage. Both deliverymen started complaining that I was taking up their time and keeping them from their job, as they had other deliveries to make. This IS their job! There was no outer damage, but I failed to inspect the bottom, even though I had witnessed them dragging the machine on the pavement outside. After my 30-second my inspection, I went to sign the delivery receipt. They continued to complain about their time as I took time to read and sign the delivery receipt. I told them I wasn't going to sign without reading it first. When they took the haul-away to their truck, they walked by my car and pretended like they were going to hit it. This is the kind of appalling customer service Best Buy contracts to deliver products purchased at their store, and my brand new, never-used, paid-good-money for dryer is now scraped and scratched on the bottom.