I did a live chat last night (7/16/2020) with Rick M, one of your agents. After charging my credit card $106.61 for a one-time repair, he concluded that he could not fix my problem. He then told me he was going to issue a refund ticket, but then suggested something else. He suggested I try a higher level of tech expertise and he supposedly hooked me up with someone else. That person was supposed to call me within 3 hours which was the wait at the time. I stayed up until after Midnight and then gave up. When I called this morning, I was re-routed at least 4 times to different departments (two of which disconnected). I challenged your charge with my bank this morning, and the charge will be removed. Geek Squad was a complete and utter nightmare as far as I am concerned.
A nightmare with the Geek Squad
I did a live chat last night (7/16/2020) with Rick M, one of your agents. After charging my credit card $106.61 for a one-time repair, he concluded that he could not fix my problem. He then told me he was going to issue a refund ticket, but then suggested something else. He suggested I try a higher level of tech expertise and he supposedly hooked me up with someone else. That person was supposed to call me within 3 hours which was the wait at the time. I stayed up until after Midnight and then gave up. When I called this morning, I was re-routed at least 4 times to different departments (two of which disconnected). I challenged your charge with my bank this morning, and the charge will be removed. Geek Squad was a complete and utter nightmare as far as I am concerned.