I am very disappointed that my Keurig Platinum Brewer abruptly stopped working. After troubleshooting with the Keurig representative for a long period of time, I was told that my unit was out of warranty and the only thing Keurig could do for me is provide a 20% discount for a new model. Please help me to understand why this was not communicated to me early in the conversation when the serial number of the machine was provided. I believe this was a waste of time on both our parts and very unhappy with Keurig. I have been a loyal customer for several years and do not understand how this could have happened.
Keurig machine stopped working
I am very disappointed that my Keurig Platinum Brewer abruptly stopped working. After troubleshooting with the Keurig representative for a long period of time, I was told that my unit was out of warranty and the only thing Keurig could do for me is provide a 20% discount for a new model. Please help me to understand why this was not communicated to me early in the conversation when the serial number of the machine was provided. I believe this was a waste of time on both our parts and very unhappy with Keurig. I have been a loyal customer for several years and do not understand how this could have happened.