My First Car Reservation with Priceline was Made April 12th,2021 to receive a Car from ACE Car Rental April 15th - April 18th.
When I went to Receive my Car ; it was Not even Available so Priceline issued me a refund of the Full Amount. Priceline then says 'due to inconvenience' of having to now make a new a car reservation, same day, with much higher rates, Priceline will issue me a refund of the Difference in Rates.
With Documentation Sent Over ; the difference in Rate refund will be 252.51$ Priceline says they've issued the Refund April 28th and Processed April 29th.
When May 30th 2021 came, I have still Yet to Receive this Refund. I've Contacted my Bank, Capital Card to Verify if there has been any changes made to Account which may result in Priceline having the A wrong Information on File, and They confirmed there has been no changes.
My Card has Always ending in x-6998 with expiration date 11/25.
Next, I have Contacted PayPal. Now PayPal explained to me that When you go through PayPal to make payments, the benefit of using PayPal is they do not disclose any of your card information. So as we know, I've made my payment through PayPal of 216.98$ and received my refund of 216.98$.
Now the Priceline is trying to Issue me a Refund of a 'difference of rate' back to my PayPal, remember that Priceline NEVER received any of my card information to begin with. So Priceline end generated a False Account ending in x-6451 with an expiration date of 12/30.
It was only when I taught this error from the company did they do further research and saw I was correct! And admitted to a 'virtual account' listed as myself, but this is after I've called countless times, speaking with customer representatives then to Relations Speclist to either be ; completely dismissed, hung up on, been called NAMES (Regine your relations speclist said I am a frustrating person!), to Andrea another relations speclist verifying with PayPal that I haven't received the refund and Maria another relations speclist verifing by calling my BANK I haven't received my refund and then they still said to me RIGHT AFTER THE PHONE 3-WAY CALLS I must have changed my card information on file!
I also spoken with Rob before I discovered the error in their system, who is above the relations speclist was extremely rude, didn't show any sympathy towards my situation, DID NOT even remotely try to help me in the least but rushed me off the phone because apparently the conversation wasn't getting anywhere and simply HUNG UP ON ME.
I want ROB, the supervisor I've spoken with REPORTED for a lack of understanding of how his position works! A person like that should NOT be in a manager position or have that title! Please refer back to my phone call with Him (05/30/21) with Supervisor ROB.
Issuing a refund through Paypal
My First Car Reservation with Priceline was Made April 12th,2021 to receive a Car from ACE Car Rental April 15th - April 18th.
When I went to Receive my Car ; it was Not even Available so Priceline issued me a refund of the Full Amount. Priceline then says 'due to inconvenience' of having to now make a new a car reservation, same day, with much higher rates, Priceline will issue me a refund of the Difference in Rates.
With Documentation Sent Over ; the difference in Rate refund will be 252.51$ Priceline says they've issued the Refund April 28th and Processed April 29th.
When May 30th 2021 came, I have still Yet to Receive this Refund. I've Contacted my Bank, Capital Card to Verify if there has been any changes made to Account which may result in Priceline having the A wrong Information on File, and They confirmed there has been no changes.
My Card has Always ending in x-6998 with expiration date 11/25.
Next, I have Contacted PayPal. Now PayPal explained to me that When you go through PayPal to make payments, the benefit of using PayPal is they do not disclose any of your card information. So as we know, I've made my payment through PayPal of 216.98$ and received my refund of 216.98$.
Now the Priceline is trying to Issue me a Refund of a 'difference of rate' back to my PayPal, remember that Priceline NEVER received any of my card information to begin with. So Priceline end generated a False Account ending in x-6451 with an expiration date of 12/30.
It was only when I taught this error from the company did they do further research and saw I was correct! And admitted to a 'virtual account' listed as myself, but this is after I've called countless times, speaking with customer representatives then to Relations Speclist to either be ; completely dismissed, hung up on, been called NAMES (Regine your relations speclist said I am a frustrating person!), to Andrea another relations speclist verifying with PayPal that I haven't received the refund and Maria another relations speclist verifing by calling my BANK I haven't received my refund and then they still said to me RIGHT AFTER THE PHONE 3-WAY CALLS I must have changed my card information on file!
I also spoken with Rob before I discovered the error in their system, who is above the relations speclist was extremely rude, didn't show any sympathy towards my situation, DID NOT even remotely try to help me in the least but rushed me off the phone because apparently the conversation wasn't getting anywhere and simply HUNG UP ON ME.
I want ROB, the supervisor I've spoken with REPORTED for a lack of understanding of how his position works! A person like that should NOT be in a manager position or have that title! Please refer back to my phone call with Him (05/30/21) with Supervisor ROB.