Purchased ticket to Greenville, S.C. for April 8, 2020 due to the virus outbreak was forced to cancel flight out of my control. Trying to reschedule this trip has been a damn nightmare. Cannot talk to anyone --wait time is long and when you receive call back unfortunately you cannot understand the person on the line due to difficulty in English--then they tell you to call the airlines number and they want your credit card number and charge you a service charge which I already paid the first time. Apparently if I booked the flight I wanted I would have an additional credit of over $100.00 which I asked them to apply for the service charge. I was informed they could not do that I would have to put it on my charge card--NOT ACCEPTABLE. I would like a response to this very frustrating problem that I am having. These are very trying times and this should not be as difficult as it is. Why don't you have your calling centers here in the USA?
Cancellation of flight and reschedule due to corono virus
Purchased ticket to Greenville, S.C. for April 8, 2020 due to the virus outbreak was forced to cancel flight out of my control. Trying to reschedule this trip has been a damn nightmare. Cannot talk to anyone --wait time is long and when you receive call back unfortunately you cannot understand the person on the line due to difficulty in English--then they tell you to call the airlines number and they want your credit card number and charge you a service charge which I already paid the first time. Apparently if I booked the flight I wanted I would have an additional credit of over $100.00 which I asked them to apply for the service charge. I was informed they could not do that I would have to put it on my charge card--NOT ACCEPTABLE. I would like a response to this very frustrating problem that I am having. These are very trying times and this should not be as difficult as it is. Why don't you have your calling centers here in the USA?