I recently made a reservation for a minivan at a local Avis outlet. I was repeatedly told I might not receive the minivan I requested but what “the company” sent and what they sent was a Kia mid-size suv that was smaller than my BMW X5. I needed the 7 passenger and luggage requirements of a minivan so I cancelled the reservation and was stuck without the vehicle I needed. Last fall I waited over an hour at the Atlanta airport to pick up a car and when I commented to the agent about the long wait I was offered an upgrade but not because of my being inconvenienced but because he wanted to increase the cost of the rental. It’s not hard to see why Avis has such a bad reputation and needless to say I see no reason to ever use an Avis car again.
Car rental
I recently made a reservation for a minivan at a local Avis outlet. I was repeatedly told I might not receive the minivan I requested but what “the company” sent and what they sent was a Kia mid-size suv that was smaller than my BMW X5. I needed the 7 passenger and luggage requirements of a minivan so I cancelled the reservation and was stuck without the vehicle I needed. Last fall I waited over an hour at the Atlanta airport to pick up a car and when I commented to the agent about the long wait I was offered an upgrade but not because of my being inconvenienced but because he wanted to increase the cost of the rental. It’s not hard to see why Avis has such a bad reputation and needless to say I see no reason to ever use an Avis car again.