Tonight, July 25,2019, we ordered hamburgers from Five Guys. We have ordered from them using DoorDash several times and have always been happy and even amazed that the order came hot like we were right in he store! However tonight was a different story. We ordered our usual burgers and fries and delivery was scheduled for 7:45...In the past orders are normally a bit early...But tonight when the tracker showed the dasher (Erin)..movement was very erratic.
I tried to reach her to see where she was but got no response. When she finally arrived, she was 10 minutes after scheduled deliver and our order was ice cold....My husband refused to eat it...When he told Erin he hoped order was hot and she just shoved the bag at him and walked away....Not a very friendly person to be doing this job. We would like to be reimbursed for this meal since even trying to warm it left it less than satisfactory. We would appreciate hearing from you regarding this unfortunate incident.
Late delivery was COLD!!
Tonight, July 25,2019, we ordered hamburgers from Five Guys. We have ordered from them using DoorDash several times and have always been happy and even amazed that the order came hot like we were right in he store! However tonight was a different story. We ordered our usual burgers and fries and delivery was scheduled for 7:45...In the past orders are normally a bit early...But tonight when the tracker showed the dasher (Erin)..movement was very erratic.
I tried to reach her to see where she was but got no response. When she finally arrived, she was 10 minutes after scheduled deliver and our order was ice cold....My husband refused to eat it...When he told Erin he hoped order was hot and she just shoved the bag at him and walked away....Not a very friendly person to be doing this job. We would like to be reimbursed for this meal since even trying to warm it left it less than satisfactory. We would appreciate hearing from you regarding this unfortunate incident.