I have been a customer of Bed Bath and Beyond for years and very satisfied, except in one area.... I absolutely love the Fresh Scent packets and have them in both my homes in Florida and New Jersey. I purchase approximately 12 packets every 3-4 months, so I guess you could say I'm a loyal customer. This is not the first time I have had a problem with the freshness and date on these packets at more than two of your locations in two different states. Yesterday I purchased 6 three packs and when I got home, noticed they were dated June 27,2019. I contacted the Willowbrook Company who is the manufacturer and they stated that they have an agreement with BBB that these will be kept up-to-date and fresh in your stores. Your store in Mays Landing, NJ is not abiding by the agreement. This will be the second time I have had to return a large quantity of these due to the fact that they smell old. The company explained how to read the date code, and my most recent purchase was over a year old. I will be returning these. I look forward to hearing your response. Susan Rauch
Fresh scent sachet packet
I have been a customer of Bed Bath and Beyond for years and very satisfied, except in one area.... I absolutely love the Fresh Scent packets and have them in both my homes in Florida and New Jersey. I purchase approximately 12 packets every 3-4 months, so I guess you could say I'm a loyal customer. This is not the first time I have had a problem with the freshness and date on these packets at more than two of your locations in two different states. Yesterday I purchased 6 three packs and when I got home, noticed they were dated June 27,2019. I contacted the Willowbrook Company who is the manufacturer and they stated that they have an agreement with BBB that these will be kept up-to-date and fresh in your stores. Your store in Mays Landing, NJ is not abiding by the agreement. This will be the second time I have had to return a large quantity of these due to the fact that they smell old. The company explained how to read the date code, and my most recent purchase was over a year old. I will be returning these. I look forward to hearing your response. Susan Rauch