I recently purchased a bed for my granddaughter, it came with no directions, missing the attachment for the headboard to the frame. My granddaughter called and two weeks later not one response. I then called and explained this to your customer service rep.( this is all documented in your records) and was told they would sent me a new bed because of all the issues and missing parts along with a new order #40008966608 and was told to dispose of the old one.. IN WHICH I DID ! ABOUT A WEEK LATER TWO PIECES OF WOOD CAME IN THE MAIL WITH NOTHING ELSE... I called customer service again and was told that the order was cancelled because they were out of it. I was never notified not to mention I gave the bed away as it was no use to me with missing parts and did just as YOUR REP. TOLD ME. I was very unhappy to say the least when I asked for my money to be returned by credit and was told I had to send the old one back!! I asked for a supervisor and was so ever rudely put on hold for 15 minutes and told one was not available . I have never in my life been though such BS … this is the worst customer service in all aspects. I ask what kind of a company are you to do this... your products are faulty..your products come with missing parts.... u say one thing and do another and then I have no item or ordered item, you then refuse me a refund...and can't get a person to handle your mistake without some excuse.. I guess your company leaves me with no choice but to voice my experience on social media. And I will probably take this one step further also to the CEO/CFO whoever is in the highest position to let them know of this unbelievable experience with your company.
Worst customer service ever!
I recently purchased a bed for my granddaughter, it came with no directions, missing the attachment for the headboard to the frame. My granddaughter called and two weeks later not one response. I then called and explained this to your customer service rep.( this is all documented in your records) and was told they would sent me a new bed because of all the issues and missing parts along with a new order #40008966608 and was told to dispose of the old one.. IN WHICH I DID ! ABOUT A WEEK LATER TWO PIECES OF WOOD CAME IN THE MAIL WITH NOTHING ELSE... I called customer service again and was told that the order was cancelled because they were out of it. I was never notified not to mention I gave the bed away as it was no use to me with missing parts and did just as YOUR REP. TOLD ME. I was very unhappy to say the least when I asked for my money to be returned by credit and was told I had to send the old one back!! I asked for a supervisor and was so ever rudely put on hold for 15 minutes and told one was not available . I have never in my life been though such BS … this is the worst customer service in all aspects. I ask what kind of a company are you to do this... your products are faulty..your products come with missing parts.... u say one thing and do another and then I have no item or ordered item, you then refuse me a refund...and can't get a person to handle your mistake without some excuse.. I guess your company leaves me with no choice but to voice my experience on social media. And I will probably take this one step further also to the CEO/CFO whoever is in the highest position to let them know of this unbelievable experience with your company.