Twice, in the last month, I've encountered problems with purchasing items from your store. Both times the men who I approached seemed more intent on making me feel stupid rather than helping me. The first one told me that you didn't carry the item and, when I showed him on my phone that you did, he just dismissed it as a mistake on my part and said that I would have to order it online. I finally reached around him and took it from a rack on the wall.
The second one, yesterday, was when I went in for a gallon of paint. The man told me, when I handed him the paint chip, that you didn't carry that color and he had never heard of it. I went through a long process to get him to match it and fought with him to get him to understand that I needed a gallon instead of a quart. He just wouldn't listen to me and it took much longer than it should have. He finished up with a stern warning about no guarantee, etc. When he turned his back, two other women standing near me rolled their eyes in sympathy.
Hopefully you have a policy in place to do something about this attitude. I shop at hardware stores frequently and don't have time for this treatment. I will shop only in stores that treat me with dignity.
Difficulty with customer service in store
Twice, in the last month, I've encountered problems with purchasing items from your store. Both times the men who I approached seemed more intent on making me feel stupid rather than helping me. The first one told me that you didn't carry the item and, when I showed him on my phone that you did, he just dismissed it as a mistake on my part and said that I would have to order it online. I finally reached around him and took it from a rack on the wall.
The second one, yesterday, was when I went in for a gallon of paint. The man told me, when I handed him the paint chip, that you didn't carry that color and he had never heard of it. I went through a long process to get him to match it and fought with him to get him to understand that I needed a gallon instead of a quart. He just wouldn't listen to me and it took much longer than it should have. He finished up with a stern warning about no guarantee, etc. When he turned his back, two other women standing near me rolled their eyes in sympathy.
Hopefully you have a policy in place to do something about this attitude. I shop at hardware stores frequently and don't have time for this treatment. I will shop only in stores that treat me with dignity.