I purchased an expensive ($2K) washer/dryer pair mostly because my old washer had died and I could get the Samsung pair delivered earliest. So the new set arrives and Home Depot cannot install because the water valves need to be replaced. They send an "emergency" plumber out (5 days later - some emergency huh?). Plumber comes and replaces the valves. When I asked him to push the old or new washer back into the recess he pulled it out of - he's not allowed, per Home Depot. THEN I'm told the installation cannot be completed until June 8th. (I apologize ma'am...UGH!) So now I have 2 washers and a dryer IN MY KITCHEN that I cannot use. ARE YOU KIDDING ME?? Never again will I purchase a major appliance (or anything) from Home Depot. NEVER!
I paid a lot of money and have had nothing but problems. Delivery people were friendly and kind but cannot go around Home Depots policies that serves only themselves - NOT THE CUSTOMER!
Complaint - installation scheduling/policies
I purchased an expensive ($2K) washer/dryer pair mostly because my old washer had died and I could get the Samsung pair delivered earliest. So the new set arrives and Home Depot cannot install because the water valves need to be replaced. They send an "emergency" plumber out (5 days later - some emergency huh?). Plumber comes and replaces the valves. When I asked him to push the old or new washer back into the recess he pulled it out of - he's not allowed, per Home Depot. THEN I'm told the installation cannot be completed until June 8th. (I apologize ma'am...UGH!) So now I have 2 washers and a dryer IN MY KITCHEN that I cannot use. ARE YOU KIDDING ME?? Never again will I purchase a major appliance (or anything) from Home Depot. NEVER!
I paid a lot of money and have had nothing but problems. Delivery people were friendly and kind but cannot go around Home Depots policies that serves only themselves - NOT THE CUSTOMER!