I ordered on line a Log Splitter on 5/21/2020 and was notified that my order was ready for pick up on June 4. 2020. I went to Home Depoy to pick up my order of 3 items. I was told that the Log Splitter would be loaded on my truck. The package was damaged on the side and the metal pallet was damage as well. I was asked if I want it or not. I told them I would not accept a damaged it and it was taken back into the store. Now I am being told that a new undamaged Log Splitter will ready for pick up at the end of July or early July. Does Home Depot know that customer service? I am questioning if I should shop at their stores, since it will take over a month to get an item on-line.
Customer service - does not exist
I ordered on line a Log Splitter on 5/21/2020 and was notified that my order was ready for pick up on June 4. 2020. I went to Home Depoy to pick up my order of 3 items. I was told that the Log Splitter would be loaded on my truck. The package was damaged on the side and the metal pallet was damage as well. I was asked if I want it or not. I told them I would not accept a damaged it and it was taken back into the store. Now I am being told that a new undamaged Log Splitter will ready for pick up at the end of July or early July. Does Home Depot know that customer service? I am questioning if I should shop at their stores, since it will take over a month to get an item on-line.