I've been using peapod now for more than 6 months and each order gets worse and worse. This last order on 4/7/2020 was the final time I think I will be ordering from them. I started placing orders because I'm unable to carry items to the 3rd floor apartment where I live and my husband isn't supposed to either due to his cancer and medical condition. With these kind of medical conditions and because of COVID-19 we are only supposed to go out to store and in public if no other choice, so peapod seemed like it was a good option for us. All of the delivers have made it up to 3rd floor except this last one, and the drivers never ever follow directions, due to us living in a multifamily building we have asked them to not block the driveway or park in it, but they still continue to do so. Also everything I ordered I got either double or triple and I'm being charged for it and I'm very unhappy to say the least. I can't get ahold of anyone through customer service and have been trying since the order came. I came home from work and all my bags were at the front door on the 1st floor which isn't even my apartment and I never received and e-mail or text saying they were there or on their way and neither did my husband. Due to this we had to carry everything up 3 flights of stairs and appoligize to my neighbors for blocking the driveway and their front door.
I'm so disgusted with how things have been done and can't believe this is how they do business!! I hope customer service sees this comment and if they don't I will be contacting the BBB if I am not able to through customer service.
Last order
I've been using peapod now for more than 6 months and each order gets worse and worse. This last order on 4/7/2020 was the final time I think I will be ordering from them. I started placing orders because I'm unable to carry items to the 3rd floor apartment where I live and my husband isn't supposed to either due to his cancer and medical condition. With these kind of medical conditions and because of COVID-19 we are only supposed to go out to store and in public if no other choice, so peapod seemed like it was a good option for us. All of the delivers have made it up to 3rd floor except this last one, and the drivers never ever follow directions, due to us living in a multifamily building we have asked them to not block the driveway or park in it, but they still continue to do so. Also everything I ordered I got either double or triple and I'm being charged for it and I'm very unhappy to say the least. I can't get ahold of anyone through customer service and have been trying since the order came. I came home from work and all my bags were at the front door on the 1st floor which isn't even my apartment and I never received and e-mail or text saying they were there or on their way and neither did my husband. Due to this we had to carry everything up 3 flights of stairs and appoligize to my neighbors for blocking the driveway and their front door.
I'm so disgusted with how things have been done and can't believe this is how they do business!! I hope customer service sees this comment and if they don't I will be contacting the BBB if I am not able to through customer service.