While I love the program Care by Volvo (I had three VOLVOs so far since 2019), when you need support from VCFS it is horrible. On my last return I was billed for a missing fob (I returned two, the two that I received).
They have pictures of it but they don't have pictures of what they gave me. This charge (over $300) was listed under excess wear. By contract Volvo will waive excessive wear up to a $1,000 so they did not live up to their promise. On top of that, they charge me over $2,000 listed as "property tax" --so I sent them proof that I paid the State property tax already directly to the state.
This was on December 24. Now it is January 12 and I still have no resolution. I called twice and the person couldn't help me. The secure messaging center when you login to your account stated "forwarded to the appropriate department" Meanwhile they reported the amount I owed to credit reporting agencies.
So next month, in TransUnion and Equifax I will be listed as late. This affects my credit score and is a breach of contract.
Horrible customer support
While I love the program Care by Volvo (I had three VOLVOs so far since 2019), when you need support from VCFS it is horrible. On my last return I was billed for a missing fob (I returned two, the two that I received).
They have pictures of it but they don't have pictures of what they gave me. This charge (over $300) was listed under excess wear. By contract Volvo will waive excessive wear up to a $1,000 so they did not live up to their promise. On top of that, they charge me over $2,000 listed as "property tax" --so I sent them proof that I paid the State property tax already directly to the state.
This was on December 24. Now it is January 12 and I still have no resolution. I called twice and the person couldn't help me. The secure messaging center when you login to your account stated "forwarded to the appropriate department" Meanwhile they reported the amount I owed to credit reporting agencies.
So next month, in TransUnion and Equifax I will be listed as late. This affects my credit score and is a breach of contract.