customer.service@talbots.com: Talbots Customer Service Email in USA

Your website has so much junk on it i can't even see your merchandise. I wanted to look at the blouses for the spring. You had sale ads on top of the screen and size, fabric and such over the pictures of the blouses. I HATE IT. How are customers supposed to look at your goods with all the junk of the screen. Please correct this problem immediately.

On June 4th an order was placed for a tunic #53920287, on June 10 it was paid with the visa card, we are now June 21 and the tunic has not arrived yet. What happened? I feel this might be the last time I will order from you. Order number 2006041E59178.

I have just returned from our local Talbots store in Easton, Maryland. The sales associate, "Maggie" was rude, confrontational and combative. I was wearing a mask while shopping and lowered it from my nose for a moment to breathe. Maggie confronted me and said that I "Have to wear a mask in Talbots." I said that I was having difficulty breathing and she said that did not make any difference and that I had to put the mask on correctly. (Please note that I was over 10 feet away from Maggie and not near another customer.) I informed Maggie that I was getting dizzy and asked if she would guarantee that she would stop my head from hitting the floor if I fainted. She angrily replied that "I can't guarantee ANYTHING!" She continued her nastiness for the remainder of my shopping through rude comments with both myself and my mother (who is 94 and has COPD.) I assure you that we were wearing masks, trying to comply but having difficulty breathing. This associate was so rude that my current attitude that I should probably stop shopping at Talbots.

When I told an friend about this experience, she informed me that both she and her mother had the same experience with this sales associate two days ago (with Maggie) and both she and her mother put down their selections and left the store. I do not think that this is a coincidence and believe that Maggie is a poor reflection on Talbots. I would like to know if any action will be taken by management or if it is simply better that I cancel my Talbots account. Thank you for your help with this very upsetting situation.

Do not shop at the Talbots in Easton, Maryland! Many shoppers have experienced a combative and confrontational sales representative named "Maggie" in the Easton Store. In my opinion, it is NOT worth shopping at this Talbots to be subjected to this angry associate!

Checking to see if my online order for 3 pairs of wp size 22 high waisted jeans are being shipped.

Regarding order #052520IE15244
I NEVER RECEIVED ITEM BA443086 S Daisy mixed cableknit sweater and have not received a credit. Please contact me regarding refund.

I received my order in good shape and everything fits nicely. The only complaint I have is that the price that was paid for the blouses they should of been of a better quality of material. The blouses are very thin and I've shopped TALBOTS for many years and your quality of clothing is diminishing. Please buy better material for your prices you charge. Thank you in Advance......have a great year.

I looked thru your TALBOTS September 2021 catalog this evening and want to share some of my reactions regarding Talbots’ and Haven’s cultural representations in this catalog. It’s time to let the blonds and brunettes take a break and bring some realism to who really shops online, in the shops and the catalog.
First of all I will address Haven’s complete reliance on the “All American Beauties” used in their space. If you want a cross section to buy your clothing and skin products, you must show a cross section of REAL women wearing and using your skin products. And they should be doing something more than sitting pensively in a corner or on the floor looking beautiful. You will get a small corner of the market if you continue to market your products in this way. Realistically how many women do you know have the time to sit and relax in this manner. Ask your models, any women that work for you how much time they spend in these positions. Add to that the women you are aiming your products to. Add some very Black women, Asian, Indigenous, Indian, Spanish, Morrocan women, etc., and DON’T camouflage their diversity of looks to make them look like the blonds and brunettes they should be replacing.

Next I would like to comment on the models you used in this catalog. I was an employee of Talbots about 30 years ago and obviously saw a lot of customers come and go. Since then I have continued to shop in your stores and have also seen many different women shopping. (This past year has been an exception for me shopping in the stores because of the pandemic.)

Once again the blonds and brunettes need to take a rest. I have seen some efforts on your part to diversify your models and I applaud you for it. However, as I stated in my message to Haven, let them appear the way they really are, not by blowing their out so it has no resemblance to how women in their culture really style their hair. Finally use some models in your catalogs and in your stores that wear plus sizes. You use some of these models online but it’s time to get the elephant out of the living room. We hear every day how much of this country’s population is overweight and you have done a great service over the past many years for finally including clothing that many plus-size women want to wear.

Finally, and I have written to you about this issue before; you have one model that wears what appears to be more than one ring on the left second finger of her hand. I have never seen this in any other catalog. Perhaps it’s time to start selling whatever is on this finger for women who want the exact outfit she is wearing. It could also be included in your “How To Wear This” advertisements online. It might definitely boost your bottom line.