Official website: GameStop Online Customer Service Link in USA

I want to make a suggestion. Many times when something new comes out at Gamestop, you are unable to buy it unless you pre-order it first and this is costing you a lot of business. For example, my son wanted the King K Rool Amibo that came out on February 15 but we never pre-order anything. I called my local Gamestop and they told me we could not get it unless we pre-ordered it because they only had enough for the pre-orders. I asked them when they would get another shipment and they said it could be a long time. I went to Target and bought it instead. The concept of forcing people to pre-order items to get them is ridiculous because they can buy the same item somewhere else. I don't see how this is helping your business because eventually I am going to quit shopping at Gamestop altogether out of frustration because this keeps happening over and over again.

On Dec. 23, 2019 i ordered and paid for doom eternal from the Game stop at 801 Oakdale Road, Modesto Calif. Since the shutdown in California happened the day before the game came out i want to know how to get the game that i paid for.

We order a controller and three weeks later, we still do not have it. A go to place for 15 years is not anymore.

I returned a laptop and instead of putting my money back on my card, I get a gift card and the GameStop where I’m at says he can’t do anything about it and this customer support number on this site had me on hold for 50 minutes now.