talktous@centurylink.com: CenturyLink Customer Service Email in USA

I feel the service that i received was very unfair. for a new customer, if you treat other customer like i was treated , you gonna loose out, thank you very much for very, very poor service.

Please email me a label to return your router. Received a letter acknowledging discontinuance of service but there was no link to print a return label. Also the telephone number on the email was no longer in service. Tried several numbers on line-none of them would get me to the right department. (You really need to update your info on the web.) My account number is: 31368569. Thanks for your help.

We have been with Century Link over 23 years. We have phone & intenet service. The internet service is very, very slow .... at 1.5 M. There are many times we are without internet service or spuratic access. It is very frustrating. We are in a rural area east of Pe Ell, Wa. Is there no upgrading your fiber optic lines? Or let us know when in the future it may happen? Please let us know.

Today I spent 49 minutes speaking to 5-6 different people trying to get access to our voicemail. I was finally given a number to call to activate it with a temporary password. I called the number and it wouldn't take the password but would take my old password. I called the number given to for repair if this didn't work. The individual there said he couldn't help me because he was with Internet and I needed to talk to Phone. He gave me the number I called and got him. Totally not happy with the run around, we had our voicemail a month ago when we upgraded. So now I am paying for a feature I can't use and can't get any help from Centurylink to correct the problem.

I have spent 20 minutes on one call and 45 minutes on another call try to get a return label for my century link equipment. My father died, do not need service!!!!

I've been with century link for 6 yrs. There hasn't been any upgrades in the 6 yrs & unable to get another provider! 600 ft from my street both ways they have been given other options but not this street! Why? I've spoken with the city manager of Mebane,NC. He stated he couldn't help. I've tried to contact orange county communications, Jim Northrup/ director...no response. The next step is to contact the legislature as the internet isn't considered a public utility.There is a lot of construction in my neighborhood...about 140 new homes. I'm paying for 4m but only receive 1-2m on a good day! Century Link's answer is credit my bill of which I'm on the phone for hrs just to make that happen. One month I was without service for 29 days & was told by century link I wasn't a high priority.

No customer service...they suggest I get direct but I've spoken to neighbors that have direct & they say its even slower than just internet only. There needs to be a solution!

Good Morning:
I would like to share how my experience with associate ID #AC18051 was very unprofessional and she didn't take the time to listen to my concern. I asked her for her name on two different occasions and was placed on hold with no response. I spoke to several associates who were knowledgable and helpful but once transferred to her things went down hill. Instead of continuing to deal with her unprofessionalism, I called the 800# and was able to get a young lady who was beyond PROFESSIONAL, she listened to me vent about the previous associate and was able to resolve my issue in a matter of minutes. Associate ID # AA91938 deserves a huge KUDOS. As a new customer, she changed the outlook that I had for the company. I hope my call with the unprofessional associate is pulled and a course of action is taken because I would never allow a member of my team to provide such service to anyone (new or old).

I have talked to a service representative and put in numerous request for a return lable to be mailed to me and my request has fallen on deaf ears. I have yet to receive a return lable from CenturyLink to return their equipment. I see others have had this same issue and if century link thinks im paying for their equipment when they would not send a return lable which i have requested several times over the phone and on line they can forget it. I will not be doing business with CenturyLink again and will not recommend any of my friends or family use then either very poor custoner service and very unreliable company to deal with. I will get my internet service with someone else that knows how to treat their customers. Good bye CenturyLink and send me my return lable NOW!!!!

Worst customer service EVER.

I was put on hold two times for over two hours. During this time I spoke to 4-5 people and was dropped off and had to call again being place on hold again. When I finally received assistance the services the technician reran the line using my deck as a support for the line. UNBELIEVABLE

My 96 year old mother lives alone, and her ONLY means of communication if none of her family is with her, is her Centurylink land line. Two days ago, a technician was working on another line, and we believe either cut or disconnected her line. She used the line before he began working and it was gone after he finished. We have been trying since Tuesday, December 29th, to have the line fixed. But the earliest Centurylink will correct their mistake is Monday, January 4th. This is ridiculous! It is CENTURYLINK'S mistake and my mother should not have to endure THEIR INCOMPANTANCY!!!!! I would give anything if there was a viable alternative to using this company!!!!!!!!!!!!!!!!!!!! I sat on a phone call with them yesterday, OVER AN HOUR, to speak with a "manager" who assured me this repair would be expedited. It's more than 24 hours later, and still nothing. I am fairly certain she will not have her phone back until sometime next week. I am so tired of Centurylink and their meaningless promises, i.e., your internet will be definitely faster if you upgrade, your phone will be repaired before the holiday.

I made a payment 4/23/2021 I confirmed with my bank and have proof that the payment went to the centurylink acct. Problem is I can't get hold of anyone that I can understand or that will help me. They keep telling me I didn't make the payment. Hopeful someone will call and get this straight.