877-453-6686: Lenovo PC Support Phone Number in USA
Comment
Horrible experience - stay away!
Horrible experience! Not only are the reps unaware of what is going with orders but they will constantly hang up in your face! They refuse to advise you of the steps in taking to return an item. I will never use Lenovo ever again!
Don't bother
Absolutely garbage. I got 'connected' to a very foreign speaking rep, who asked me if I was in the U.S. as "it sounded like I was in the U.S." then tried to run me around with "options" for renewing my Lenovo warranty, and have someone visit my house to do it. Are you serious? Um, nothing anywhere mentioned about the local Geek Squad. For real. My IdeaPad is 2nd rate garbage that I bought during the 2020 shutdown. And has never worked. Finally had to contact the BBB to bring SOME conclusion to this nightmare. DO NOT BUY LENOVO.
Customer service confused with sales
I called in to get help choosing the correct INTEL driver, which turned out to be a simple thing, but your agent tried to sell me a warranty and refused to help me, or to send me further along the line without buying something. I'm sorry, but if you manufactured the product, you need to have someone available to trouble shoot update issues, including compatibility issues. I was extremely happy with your customer service two years ago when I had a major issue. Your people did a great job. Now they only want to know if "it's a thinkpad or ideapad". I don't know what either of these are and at this moment don't give a flip what they are. I'm unemployed and using my computer for online interviews. I need my [very expensive] laptop, that I bought new, to work correctly! Who are you hiring? People with no knowledge of computers and only know how to read a script? How about hiring computer people who know WTH they are doing? Also! Have your customer service people realize that not everyone that calls in has good hearing. I could not hear the young lady I talked with. Her voice was too soft and pitched too high.
Don't contact me. As soon as I'm working again, I'll be buying a computer from another company. Mine's a dinosaur and I'll be upgrading ASAP. I sure as hell will not be buying Lenovo again.