Official website: Lowe's Online Customer Service Link in USA

Greetings to you all,

I am probably correct in saying that you usually receive emails from people who have a problem or concern and they may be a little on the negative side; this one is not one of those emails. My name is Mike Holt and I'm a Board Member of the Concord High School Bands in Concord, NC. On many occasions over the past several years, we have had the need to build several large props that are used in the band performances and competitions. During all of those events, Lowe's has been there with us. We have discovered that Lowe's is the go to place to find many items that we are in need of and Lowe's has never let us down.

I would like to add that the main reason that we return is because of the customer service shared by several of your employees. People like Thomas, Rem, Barbara, the people that serve in the lumber dept., Joyce and a gentleman by the name of Steven who cuts glass, and several others whose names I cannot recall, have gone above and beyond the call of duty on many occasions to make things happen for us. Their kindness, professionalism and their willingness to serve is outstanding and greatly appreciated. When we have a need, Lowe's is the first stop.

I just want to add a huge Thank You very much for a job well done by your employees in Concord and for helping us feel at home when we enter your doors. We are always greeted with a smile, a warm welcome and they have always shown a desire to make our needs become a reality. They represent your company very well. It is because of them that I refer business your way. They turn a visit with a purpose into a very positive and pleasant experience.

Thank you Lowe's.

Peace,
Mike Holt
Board Member of the Concord High School Bands
Concord, NC

Is there a problem with my order? It keeps saying processing. I used Affirm processing did that go through ok. When will order be shipped. Do you have that item in stock?

I got a request from Lowes to update my military profile, tried to do online but lowe's site says my e-mail address is not valid but that's how they reached me, went to local Lowe's but they could not help me, said I had to do online???? what to do now?

I called the Customer Service Department last Sunday, February 23 about my bathroom vanity order. I am missing the little hidden shelf that goes inside the vanity plus it came without a faucet and the Rep had called the manufacturer of the Stufurhome 23-in Cherry Single Sink Bathroom Vanity but they were closed. He said he would contact them on Monday to find out about them sending the shelf to me plus getting me the information for the correct type of faucet that goes with the vanity. I have purchased several already and none of them was the correct size. However, I have not heard a word from the representative nor your office. My order no. for the vanity is 406100597. Can someone please find out where my shelf is and what type of faucet goes with this vanity. I have a vanity sitting useless in my powder room. Thank you.

Hi. I am a preschool teacher in Rogers Park in Chicago which is near Lowe's in Lincolnwood. Two classrooms of preschoolers are embarking on a unit of buildings including building workers, types of buildings and tools used for buildings.

We are a high poverty school and would appreciate any support from you. You are the biggest and closest store of this kind to our school. We would make sure that any support would be mentioned in a newsletter that goes out to parents.

We are seeking any tools (toy or real). Design items perhaps with your logo as we are turning a toy kitchen into a toy hardware store would be great. We also would love any outfit items such as hardhats, aprons, etc.

In advance, thank you for your time and attention to this matter.

Ruth Arnold
Cell: 773-317-4015
Work 773-534-2096

I have been a very loyal Lowe's customer since your store # 1650 opened in Fargo, N.D.. I have advised many fellow military Vets and family members of how GREAT Lowe's is very competitive pricing, selection, quality of product and friendly employees. I have witnessed the steady decline of all of the above merits over the last couple of years and have wanted to voice my opinion; but have held my comments until now. My family has spend much more on shopping at your store than the local Home Depot and Menard's combined. The military rewards offered by your store was a very strong 'push point' in getting other Vets to patronize the Fargo store. Over the past couple of months your local Lowe's has had a major turnover in employees and the new replacements could care less about customer satisfaction. I have over looked this NEGATIVE until now. Lowe's Corporate (I have inquired as to where the changes are coming from) has taken away the Military 10% discount, (Home Depot still honors the same Military discount). Menard's offers a 11% off of everything except gift cards once every month. I think the Lowe's Corporate office is following in the 'foot steps' of K-mart and Sears.

Now for the change of our opinion in any future shopping at your Fargo store. My wife and I have waited for over 40 years to get all new appliances for our kitchen and decided to try Lowe's. We purchased four (4) new G.E. appliances and had the refrigerator delivered on Monday (03/02/2020). Very beautiful appliance! We were instructed by Lowe's that we should let the fridge/freezer run for 24 hours to reach the correct temps before moving all of our perishables from our old fridge to the new. We followed these instructions and filled the new fridge after 32 hours. On Wednesday (03/04/2020) P.M. we had a fridge temp of 60 degrees and a freezer temp of 50. Needless to say the performance our new side-by-side caused us to throw away everything except the bread! After contacting your Fargo store about our experience, we were advised that a G.E. trained serviceman would come out to our house sometime on Thursday (03/05/2020) and verify that our new appliance was not working correctly. After checking everything out, we were informed that our new purchase was set on the 'STORE DEMO' MODE??. How were we supposed to know how to re-set this appliance? Now, my wife and I have our other three (3) appliances (dishwasher, stove and microware) scheduled for delivery in mid-March. Based on our latest Lowe's shopping experience, do we cancel this order? I was planning on contacting General Electric with this very poor service from Lowe's, but decided that it would all be in vain. I was than going to write a customer review about our level of service from Lowe's, but decided that that would also not be worth the effort. As of 10:15 A.M. on Friday (03/06/202), we are starting to re-fill our new fridge and have not decided which way to go on all of these appliances!

Am through doing business with Lowe's!

I have been trying to get status on a part for my Ikon since last Friday, the 13th. I ordered the kit on the 11th and was told it would arrive on Saturday the 14th. No one seems to be able to locate the parts, only that they were shipped from WI on the 13th.
No parts, no help, no information!
Will order direct from the vendor or Home Depot! Am through with Lowes!

I originally wanted to place this order at your noted sales price of $6.24. But the shipping was $125 which obviously was incorrect. I kept trying your website and finally was able to find my item @ $25.00 plus reasonable shipping. I just received the package and right on the item is a sticker for $6.24 but my invoice stated $25.00. I feel I should get a store credit of $18.76. I can send a picture of the package with the sales sticker predominantly displayed.

I ordered a bathroom sink faucet two weeks ago and it hasn't arrived. I go to track order but it doesn't work. I am so frustrated with this company, I wish I could just cancel everything!! What kind of customer service is that!!!!!

As it is now spring time , time for lawn care to ramp up . a visit to the Lowes in Weatherford tx. to get tune up parts and some new blades for a Husqvarna riding mower I purchased at this store . left me Me with no parts and a serious doubt about the training of the staff and the safety (corona) of my visit. after waiting for approx. 1hour for the young man in the power equip. aisle to look up 5 different types of 30 wt oil the customer ahead of me couldn't make up his mind . I headed off to customer service by now there were what 20 people crowded around the 2 lines open. so frustrated . I chose to just leave . the parking lot was the last straw!! fire lanes blocked people honking screaming trucks with trailers had the exits blocked no where were any one to try to unknot this mess 15 more minutes just to leave. I felt very scared something bad was gonna happen.

Hello, my name is Kathy Kendall and I live in Spokane WA...…..

Today I had a delivery from the North Division Lowe's store in Spokane WA. It's rare in todays world and the times we are in to receive an "ATTA BOY". People are in a hurry and don't take the time to make sure to tell a company about it's exceptional employees. Delivery people are in and out! You say Thank You and off they go to the next client on the delivery list. Today I had a couple of nice guys call me when they were on there way, change the door on the dryer from one side to the other and deliver my appliances in perfect condition thru two doorways, put them in position and make sure they worked. They removed my old appliances the same professional way. I realize they do this everyday but I just wanted to say Thanks to Ron and Christian for working thru these difficult times and their smiles!

Kathy Kendall
Gearjamminbabe @gmail.com

I have been a Lowe's customer for over ten years. I have no idea who or what changed the set up for credit card to be used but may I inform you that your company is driving me to Home Depot. I don't want to hang on the phone for 20 - 30 minutes to talk to maybe someone that might have an answer. I hate Home Depot but it may be my only alternative since your computer system won't take my information.

We found product in the garden area but no carts for loading, therefore stepped outside to find one. Then was told we could not reenter the garden area but would have to come in thru the main entrance to come back in to the garden area. We would apparently be recounted in addition to walking in the rain. The little lady who restricted our reentry should be commended for following orders; maybe even made manager of the store or even regional manager. Meanwhile, we left with no purchases and will go to Menard's. And where were all the carts? Oh; no one can return them after leaving the garden area.

I have called and I have stopped in at the store and I was told two weeks ago that an installer would be calling me within 5 days, he DID NOT. I called several days ago, I asked for a manager, a guy came on that said he was a manager and that I would be receiving a call from the installer today. DID NOT receive any call. I happened to look at an old email that a remote hacker thief had gotten ahold of and read a message from Lowes that has now charged me 25.00 for my payment that I signed up for the free interest if paid for in 12months. So, if I'm being charged, then why in the HECK isn't the microwave in my kitchen? Looks very much like my old one, and I let NO ONE in to put a new one in, he didn't even call and so I'm being charged for WHAT????? An old microwave that I purchased from HH GREGG 15 years ago??? What on God's green earth is going on at LOWES???? We have always received good service from Lowes. And, I always pay my bill. IO've been busy with landscaping and if you'd check my charge, the bills are there. In fact, remembering the service from the guy that was loading my SUV with the wrong bags of mulch and didn't even read the receipt I gave him to read, he put the WRONG BAGS INTO MY SUV AND IT WAS BEFORE I PUT THE PLASTIC DOWN TO PROTECT THE SEATS IN IT. THEN, HE TOLD HIS BOSS THAT I HAD TOLD HIM THE WRONG TITLE OF THE MULCH, I SAID PROFESSIONAL INSTEAD OF RUBBERIZED AND HE SAID IT NUMEROUS TIMES. So now I'm upset again. First, the person inferred I was a liar concerning the mulch, and now, I have no installer calling to see when the microwave will be put in. I just happened to catch his mistake before I drove home and opened the vehicle and what I had purchased wasn't even there. A much cheaper mulch was there, and it was hanging out of the trunk! Where is my microwave?? The 'manager' said it had come in last week. So why wasn't I called?

I understand that you are busy. I'm busy, too. At one time, putting my children thru college, I was working 96 hours a week. I was busy, tired, teaching, working full time at the library, doing the 20 hours of custodial work, taking care of a home, an invalid mother, her home and yard work and gardening, and my sister's mother-in-law. However, I still managed to do my assigned work. I have purchased many appliances from Lowes, recently, a KitchenAid refrigerator, and it didn't come cheap. Now please change my old email from teresaperkins48 @icloud.com to OHFarmfirl @outlook.com. And, yes, I am a farmer, too. VERY hard work..And, between waiting for my already charged microwave to my credit card, I'm painting our 3 car garage..And, I'm no spring chicken.

I've already complained about the microwave. I would appreciate it if you would install it BEFORE the second payment comes to me by the 12 months interest free if paid for within 12 months.

If lowes doesn't want to be bothered with customer problems then they should not bother having a customer support web address. I have a serious problems with some warrantied material but the web address responds by sending s form letter in response to my emails. I am totally disgusted.

Good morning,

After several years of consideration, planning, and budgeting; at the beginning of this year, we put our trust and faith in Lowe’s to help us design our dream kitchen. We started this project in January with the goal to have the project completed in April. We acknowledge and appreciate that the Coronavirus pandemic created many obstacles and caused many plans to be altered; however, our issues began weeks before the state of emergency took hold.

We placed our cabinet order with Jim at the 1010 Mc Dermott Dr. in Allen, Texas location. We discussed the style and color I wanted. We even helped me remove the door with the correct color from the display, so that I could carry it around and match it with a sink and other appliances. Despite being personable and seeming knowledgeable, Jim wrote the order for the wrong cabinets, wrong color, wrong vendor, wrong everything. Fortunately, we questioned the items listed on the contract and were able to cancel the order before it went into production. He created a new order, credited, recharged, and poof! we owed an additional $2800. We understand that Kraftmaid is a superior product; however, we feel some accommodations could have been made to make up for this significant error.

A few weeks later when many businesses were shut down, we reached out to Kraftmaid to find out if our delivery was on schedule. We were given a delivery date, and we asked Jim to contact the construction company/installers to find out if they were still working. We did not hear from him, so we contacted the installation department on our own. We scheduled the work and followed up with guy who would be doing it.

When Jim designed our layout, he selected a farmhouse sink with an 8 inch apron. This is exactly the style sink I wanted; however, I knew nothing about apron lengths or the adjustments that needed to be made to the cabinet that holds this type of sink. Jim gave us a style number for the sink he had chosen, but it was no longer available in any store or on Lowe’s.com. We tried to contact Jim to find out why we could not locate the sink he had selected, but we did not hear back from him. We went ahead and ordered a different sink with a 10 inch apron because, again, we didn’t know that it would be a problem. Our installer informed us that our cabinet was built for an 8 inch apron, and our 10 inch apron sink would challenge the structural integrity of the cabinet. We contacted the store, only to learn that Jim was out for an extended period of time. We started searching all over the internet for an elusive 8 inch apron sink. This is how we learned that 10 inch is the norm, and for whatever reason Jim had ordered a cabinet made for a unicorn. It seemed the only possible substitute was a Kohler model with a 6 1/2 inch apron and double the price of the original sink. We had a hard time believing that this was our only option, so we contacted the store to try to get some help. The associate in the design area told us we should go to another retailer. We spoke to another associate, who did some research, and she gave us information on several styles that were not the correct size or material. The styles she gave us were also very high ticket ($1200-$2000). The original sink was $700. At this point, she also suggested that we just “order a new cabinet”. We ended up ordering a sink from Amazon. This has added a 7-10 day disruption and left us without a functioning kitchen.

After we found a sink that would work fo us, we had to pack up the 10 inch apron sink and haul it back to Lowe’s to return it. We then learned that we had never been charged for the sink, even though we had purchased it on line and picked it up at the Allen store. This caused endless confusion as customer service tried to charge us and credit us, something that apparently can’t be accomplished within a 48 hour time frame. While dealing with this debacle, we also learned that the associate, who had charged us for our countertops, had done so incorrectly. This would hold up the production and, of course, installation of our countertops.
More crediting and new charges took place, and in the end, we were charged an additional $199 because another mistake had been made.

We think we have everything under control now. We have put together a reasonable time frame for all of the players to complete their installations and make our kitchen whole. We have two small children, one with special needs, who we are trying to homeschool. We are no different than any other family right now, trying to adjust to the new normal. However, we are washing dishes in our bathroom, cooking exclusively in a microwave, toaster oven or on the grill, and feeling out of place in our own home. We recognize that any remodel is going to cause a period of disruption and adjustment, but we also know that this process could have been much smoother if there would have been communication, follow up, and a general sense of accomplishment in helping a family achieve their goals. The decision to spend nearly $25,000 is not an easy one for our family, and we find the lack of accommodation and blatant disregard insulting. I have been in sales for nearly 30 years and only occasionally have been on the receiving end of a sum this large from a single customer. I am far from perfect, but I put as much effort into pleasing my $5.00 customer as I do my larger spenders. We understand that accidents happen; otherwise we would have taken our business elsewhere back when the original cabinet order was done incorrectly. However, we feel that this project has been handled carelessly and unprofessionally.

Thank you for your time. We would appreciate any response you feel is appropriate.

Paul and Alyson D

I purchased a $150.00 gift card at Christmas for our grandson first of all the cashier had trouble ringing it up she had to call the main office to have them help her. My grandson went to use the card today and it said it had zero balance I do not have the receipt now.Would like to know if there is anything you can do for me as I"m on a fixed income and I had to save to get this card for him so PLEASE help me get my money back or another card it would be greatly appreciated. Here is the number on the card 6006491702463835254, here is the number thats in the lower left corner SV1801495, here is the number thats in the little rectangle on the middle right 1172 hope this helps. thank you

Impossible to get to talk with anyone who can fix my problem??? Why is it so difficult to get any Customer service?

I placed an order for a project at my residence on 5/17 on line with the Salisbury MD store. I received confirmation from Lowes stating my order was confirmed, however, due to shortages at their Salisbury store, my order was sent to the Easton MD store as well as the Seaford, DE store. Two items were to come from the Easton store, and the other 90+ items were coming from the Seaford store with a delivery date of 5/29. I contacted customer care or rather tried to, as I reached the answering machine and it directed me to an extension that never picked up nor did anyone bother to pick up. I tried 5/17, 18 and 19. On 5/20 I tried and got ahold of the delivery dept, who stated my order had gone out via UPS, and I asked him what part, he said a cart and joist hangers. I thought ok. At 5:30 on 5/20, UPS delivered the two items. Neither item was the right item, as I compared the item number and mod number of each, and both items were wrong. I tried calling 800-445-6937 nine times without getting an associate. Each time they stated wait times would be longer, but at the end of 20 minutes, the line disconnected.

So now what do I do. I placed this online order for delivery as I didn't want to go to the Lowes store as they are not practicing social distancing nor are most folks wearing masks, and I have breathing issues. I have tried every phone number on the internet and its either a dead line or one that gets routed to a line that just rings several times and hangs up. I am thoroughly disgusted with Lowes.

My husband and I have been extremely loyal shoppers at Lowes for many years, however after my most recent purchase I will not be visiting my lowes stores anymore. I will use Home Depot from now on. I went to Lowes because of the military discount to purchase my new washer and dryer and even though what I chose was very expensive I thought to myself it will be ok because I get 10% off at the register. I was in for a rude awakening. When I got to the register after the cashier rang me up I showed my military ID to get my 10% and was told that Lowes no longer honors the military discount on appliances, furniture, tools, and a lot of other items. I had not heard of this new thing as we just built our home and building supplies, tools, appliances, and everything we needed to build was purchased at Lowes. Had I known that Lowes was going to do this I would have never used Lowes for any of our purchases and instead used Home Depot. We are building a vacation home and rest assured we will buy elsewhere. I am not going to purchase anything else from Lowes and since I work on a military base I will totally put that word out to everyone that I know. I think that was a classless decision by the Lowes Corporation and once everyone realizes what this business is doing I am sure you will lose more. My little discount would have made me feel better about spending $2000.00 for a washer and dryer but it will be easy for me to switch stores. My husband is a contractor so you will be losing quite a bit from this family. Patricia Rivera

Where do I find the "Offer # to clear, "The Offer Number field is required.," error on Rebate Submission page? This is all the info on your, "THIS COMPLETED REBATE RECEIPT," email, but NO "Offer Number:", "Location #, Order #, Invoice #, Order Date".

When the plumber opened the dishwasher the front panel is dented in up near the handle. I want Lowe's to come out and install a new one. I had the plumber stop the installation and I do not feel he should come back to do the installation.

I have another case #1-36294070440 for a dent in my refrigerator. Fortunately it is in the back but I still feel there should be some compensation for the dent. There was also 2 pins missing to put on the right handle but fortunately the Lowe's store in Brookhaven gave me them from their floor model.

I went into the Cape Coral store on Pine Island Street . I was wanting to return some plants that I had purchased 3 months ago but did not have my receipt. They told me to contact corp. to have them look up one for me? I manager a Retail outlet and we are able to look up 2 years back in the store. If this is not the case, I need a number that does not have an estimated 45 minute wait time.

I have had a pretty rough week with Lowes and that isn't my normal. In this email I am going to share my Allen and Roth Seat Set Review. I do not intent to share this information with anyone but Lowes. Times are hard enough. I have started a business and I am building my brand to do Home Staging. I am so excited. I decided to share my Outdoor Living Space. I wish we had spent some time sitting on the cushions before I posted pictures. We had spent so much time cleaning up our yard etc and I was tired. So to summarized what I dealing with I decided to make and send you a short video.

On Tuesday I submitted an email about a washer and dryer that we purchased on 5/18/20. It all started on Monday, 5/25 when were suppose to receive a new washer and dryer between 8 and 12. The delivery arrived at 6:30p and the washer was dented and cracked on top. The new dryer was left in our garage and the washer was returned. The next day we spoke to at least 4 people at the store and repeated our story over and over again. I finally called the corp customer service number and Nicole was amazing. She contacted the store and literally mediated a conversation between me and Sheka. Around 5:30p Bill and Jaime called to complete a return transaction for the broken washer. We had to upgrade the washer because they didn't have another one like the one we purchased. WE paid $400 more. I asked about the delivery and I was told they would get it right out to us that evening. We did not get a delivery. On Wednesday at 7AM I called the store. No one knew what I was talking about. I stayed on the line until I could talk to someone who did. Her name was Nakita. She said our washer would not be delivered that morning because there were priorities sent down from corporate that had to be delivered first. I was very upset at that point. At 3:45p I received a call from a Mr. Bakari. He was so amazing. Immediately after I finished talking to him a Mr Loreza called to tell us the unthinkable. He said they had dropped the Maytag washer while putting it on the truck and they were going to upgrade us at no additional cost. I was not sure about mixing the brands again but with 12 days of laundry piling up for 4 people I was between a rock and a hard place. And Mr Loreza told us it would take a week to get a new Maytag washer. I gotta tell ya I don't like the Lowe's new take it or leave it philosophy especially when it is their fault.

This entire ordeal leaves a bitter taste in my mouth. The hoses to the washer are now showing. That means I have to find a way to cover them up. Can you believer through all of this I never heard from the store manager, Derrick Jordan. On Wednesday when the delivery men were leaving I asked if Mr Jordan was every available. One of them stated that the managers try not to get the store manager involved with these kinds of problems. My number is 478-719-6486.

We have made many purchases, appliances, hardware, gardening, etc. On 5/19/20, we purchased a refrigerator from you. Delivery was supposed to be 6/3/20, that is today. Since we never received a call from Lowe's, I contacted them. I was told that the product was still on order and did not know when it would be. The least Lowe's could have done was to contact us and update us on this new info. Very disappointed. We made plans to be home all day for the delivery. We may cancel this product and go to Home Depot.

This has Got to be a joke. It takes you twenty-one days to transport a dishwasher sixty miles? I literally could WALK to Columbus, put it in a wheelbarrow and push it home in half the time it takes you to truck it here and I’m sixty-nine years old. Lowe’s has the worst, most pathetic delivery service of any home improvement OR appliance store.

I’ll still shop Lowe’s for like light bulbs and perhaps caulk, but if I can’t walk out of the store with my purchase, I’ll go elsewhere. I’ll never, ever buy another big ticket item from Lowe’s and I’ll vehemently warn/argue with anyone who considers doing so.

I have lived all over and have now written two complaint letters in sixty nine years, so you may rest assured that you have some of the worst service in the recent history of this country.
Congratulations.

Am wondering if Lowe's is discontinuing the police and military discounts. I saw a boycott Home Depot message because they contribute to Pres. Trump so we need to support Lowe's because of their support for BLM. I was at Lowe's yesterday and the cashier had no idea, but she said she had gotten inquiries about this matter. I appreciate my 10% discount by both Home Depot and Lowes as I spend a lot of money at these stores especially Lowes as I have two very close to me. I just would like confirmation as I don't believe everything I see in/on the media.

Paid over $2,600 in person at my local store on 5/19/20 for GE range and microwave. Here it is a month later and no information available from Lowe's. On-line, Lowe's says that they have no data on my order number. Phone customer service, and well, you stay on hold forever. Simply put: you have my money, so were are my goods?

To whom it may concern.

In September of 2018 I bought Stainless steel appliances at the Lowes in Marietta Georgia – Located on Dallas Highway. I bought the extended warranty. Around February of 2020 I started a complaint concerning my microwave/oven wall unit. The third party company came to my home and looked at the microwave door and agreed to fix the area where the glass and material meet/seam together is bubbled. I suggested that he replace the whole door but he wanted to try replacing a part. When he left my home, he was going to order the part. This problem is still unresolved. After multiple attempts with me calling into the warranty concerning this part and being told that that the part hasn’t arrived, then to receive a message via text, that a service man will be at my home April the 24th between 10am and 2pm, I arranged to be home from work. After waiting on this person to show up I called the third party company and after being talked to very rudely I was told that no one would be coming they had no record of my appointment and the part wouldn’t be coming and that the door was discontinued by Whirlpool. That same Friday the 24th after this call. I physically drove to the Marietta store and spoke in person to the new store Manager - Jasiah. He listened and looked at my paperwork and the text that I received concerning the appointment on the 24th (which I don’t have any more as I had to get a new phone and lost old text messages) he then promised me that he would help me, he turned it over to another manager as he was very new to the store but promised again that he would make sure that this gets handled. He turned it over to Dennis another manager that I have worked with before. Dennis followed up that day and said that the microwave door was still on order and that it wasn’t discontinued. I have never heard back from anyone again with Lowes or the warranty dept. It is now June 30th. I was in the store a few weeks ago looking to purchase lighting and ran into Jasiah, I refreshed the conversation that we had about my issue from April he again promised to follow up – but he hasn’t. I am very disappointed in the lack of his follow through, I do not have faith in his word. I need someone in this company to help me get what I paid for under my warranty.

Regards,
Kelley Hitt
770-712-1441

I would never send an email complaining about any ad you send out. That is until now. Your current ad shows two men kissing. Obviously a homosexual marriage. I am offended. It doesn't matter if you are for or against traditional marriage or for or against homosexual marriage. Just don't promote it. stay neutral. I for one will stop shopping at Lowe's if this is your emphasis in future ads.

I have been trying to log onto Lowes.com for the last several months but could not remember my password. The system finally locked my out so I selected 'Reset Password', entered my correct email address and received the reply a link would be sent to my email address to reset my password. Several months later, untold number of attempts to reset my password and yet, nothing works. I never received a link in my email address to reset my password. I have tried calling only to be put on hold until I would finally give up on ever talking to anyone. Why does no one answer the phone, nor ever sends a link to reset a password?? Your customer service really is non-existent.

We purchased a kitchen range model number JB655YKFS Item # 1362370 on line on 14 July 2020, Order# 702409125.We requested home delivery and paid the additional $30 haul away fee.  We received a confirmation email at susan.peay.sp @gmail.com.  This email identified a scheduled delivery date of 2 Aug 2020 and delivery time from 8a.m. to 8 p.m.  No delivery, no phone call.  Went to San Antonio Callaghan store location.  A nice young man took my phone number and said someone would call us shortly and that the item requested was in the store awaiting delivery.  Its now 5p.m. and no phone call. The nice young man gave us a number to call.  Called it.  No one answered. Just checked order status and there is no information about the location of the item or its delivery date.

18 days is along time to wait. Hope you have better luck that we have.

Ralph Peay 210-416-6179

Every time I go to the Low's in Gun Barrell City Texas I say I will never go back, well it happened one more time on 8/21/2020 at 13:19 I went in to buy a few things to set some posts in my backyard and install a new kitchen sink. Things were going good until I went to check out, I had to use the check out in the lumber department because I need some quick setting concrete mix. Here is were the problem started, I got in line behind about four or five people (only one checker working). I probuly waited in line a good forty-five minuets, and the whole time I waited there were three people standing around at the pro counter doing nothing talking and laughing. There is another register over there but no one offered to help, I know they can because I worked at Lowe's in the pro department in 2009 and that was part of our job when there were more than three customers in line. Than to to[p it off when someone went out the door and the security alarm went off the only checker had to go over and reset it. The damn thing was right over by the pro desk where the three people were doing nothing.

I finely get checked out and go to get the concrete mix loaded and when I pulled up by the product I thought I paid for I was charged for the wrong thing. I ask the two people outside that had PRO LOADERS on their back to help me load it, they first told me that what I paid for was on down the drive. I told them this what I asked for, I was told you will have to go back through the checkout and get it changed, I said YOU ARE KIDDING ME RIGHT, the answer was no. SoI pulled down to were what I paid for was stacked and got out of my truck opened the tailgate and the two PRO LOADERS looked at me like now what. I had to ask them to help me load the concrete, there were no other customers around. Frustrated again in Lowe's Gun Barrell City Texas.