customer.service@bedbath.com: Bed Bath & Beyond Customer Service Email in USA

Kudos to Pete, Carol and Kathleen J at the store located in Glendale, Colorado. All three of these wonderful associates helped me in the fastest, most informative and helpful manner. I appreciate being treated so well. Again - kudos to them!!!

I ordered a wedding shower gift from the registry under Kristine Davidson. I have not received my purchase and the shower is sunday.

l purchased a hand vacuum, just a week before, when I looked for the cord to charge it I couldn’t find it and realized I had inadvertently thrown it away with the packaging material. I called the store asking if you carried replacement cords but the staff wasn't at all helpful. Estero, Florida.

I need to cancel the order just placed. BBB3634669895.

On March 31 of 2020 we purchased 2 Barrington Wicker tables. They came in the wrong color. Our store in Wilmington nc is closed. Impossible to get thru on the phone.

When the tables were sent there was no invoice in the box. No receipt at all. Can you please contact me so we can return these tables. We put the tables on visa and were charged$43.73

Our phone number is 910 769 3061.

Thank you for your help in resolving this issue.

Jeannette Connrelly

My husband ordered a 2-4 cup Farberware Coffee Pot. He told me about and I asked him if he applied the 20% coupon. He told me he attempted to rescind the order however, was told he only had a 30 minute grace period to do so which I find absolutely absurd. I would like the company to apply the 20% coupon. How can I go about do that. That's no very good customer service as I can't actually go to the store and purchase it myself which is what I would have done if not for the pandemic and I'm not paying $1 for alive chat which is nonsense also.

Please see order BBB6481124208. I could not use a coupon and had to pay full price. Refund please. I've tried calling - one hour wait time. I tried the chat feature - and a long wait as well. Please email me - I want a coupon applied. Thank you!

Need authorization to return shower curtain. No help from Customer service.

Ordered 2 sets of drapes and 2 tablecloths. Drappes came fine but tablecloths where 100% wrong got drapes instead. Talked to customer service (michelle T. said send them back i asked about my tablecloths she say have to contact the company they came from. Well at this time i have not heard a thing back and not about to stay on the phone for over an hour to just get cut off then on the compute for another 90minutes to be helped. I know these are trying times but my complaint should not be on the back burner. First time i have bought from them and will be my last time.

Received an email from BBB to renew our membership access for a fee of $29. Desire to cancel same as our store is closed and can not use same. Please cancel the renewal as can not shop at our store. Have not used the access in the year we have had it.

Three solar lights i received from online order were damaged. I have a fedex text message of when i mail the returns to your company ten days ago apx. I still have not received my refund or a email verifying the status of my account. Thanks.

I have just received a notice that you have automatically renewed a membership for Sam McReynolds. Sam was my husband and he passed away in December 2019. I was not aware he had an auto renewing membership. I would like you to cancel the membership and refund the money.

Thank you,
Allyson Myhre McReynolds

The following is an e mail I sent several days ago to customer service. We are being made fools out of here it is: Whats going on with you folks. to take someones money and not deliver what was ordered is fraud. I tried your phone line but you have conveniently put in a text that states hold time is more than hour. If that is true it means you are messing up at an exorbitant rate. WE WANT THE DISH WE PAID FOR. YOUR CONFIRMATION STATES TWO DISHES WOULD BE SHIPPED DELIVERY ORDER BBR4000891044 WHY DID YOU ONLY SEND ONE????? YOU HAVE NO CUSTOMER SERVICE ASKED FOR HELP AT YOUR STORE AND THEY WILL NOT GIVE ANY THEY SAY WE HAVE TO CONTACT YOU!!! BUT YOU DO NOT RESPOND!!! ITS BEEN 3 DAYS SINCE THIS LAST E MAIL TO YOU WHY CAN'T WE GET A RESPONSE??? YOUR PAPERWORK SHOWS 2 SALAD BOWLS BUT YOU SHIP ONE WITH NO EXPLANATION. SARAH KUHN IS THE INDIVIDUAL THAT ENTERED THE ORDER WHY NOT FIND OUT FROM HER WHAT HAPPENED OR HAVE SOMEONE CONTACT US. WITHOUT THIS THE SET OF DISHES IS SHORT A PIECE AND NO GOOD TO US. PLEASE ACKNOWLEDGE YOUR ERROR CONTACT US AND GET US THE PIECE WE ORDERED.

I do not like being made a fool of. I ordered dishes from you folks and they arrived two pieces short. I went on line to your customer service department to get it straightened out. They assured me I would get the two missing salad bowls. This is Everyday White by Fitz and floyd Coastal Starfish collection.
I received a replacement order confirmation e mail Delivery order number BBR40008891044 that two dishes would be shipped to me . Expected delivery 6/29.

This morning 6/27 a package arrived from you with ONE dish in it. If you look at the paperwork you send me you will see two items are listed. What is this???!!! You take a persons money short ship them so you can make a little more profit and hope they won't notice. Then when you get caught you try it again hoping you will get away with it!!!! I have heard your firm is in financial trouble but this borders on fraud. I want my second dish!!! I paid for it and am entitled to it. Needless to say future business with your firm will not be considered.....

THOMAS McCann
Sat 6/27/2020 12:44 PM

Replacement Order Confirmation Email

Thanks for shopping with Bed Bath & Beyond Lucille Mccann.

Great news! Your replacement order is processing. Our goal is to ship your items as quickly as possible and, therefore, if there are multiple items on your order, some may ship before others. We will send a Shipping Confirmation email with your tracking number and order details whenever any of your items ship.If you have any questions about your order, please contact us at customer.service@bedbath.com or 1-800-GO BEYOND (1-800-462-3966).

Bed Bath & Beyond reserves the right to hold any order for a security review. If your order is affected, you will be notified within three business days.
Once again, thanks for shopping at Bed Bath & Beyond
Delivery Order #: BBR4000891044
Order Date: 6/24/20

Items Shipping to Lucille Mccann
Shipping Address
Lucille Mccann
19223 Coastal Shore Ter
Land O Lakes, FL 34638
Gift Information
Gift Package: No

Shipping Method - Standard

Item Quantity Our Price Your Savings Your Price Total
Everyday White® by Fitz and Floyd® Coastal Starfish & Coral Pasta Bowl
$10 Off $30 Purchase
$15 off $50 Purchase
Expected Delivery 6/29 - 7/2 1 $8.99 $0.00 $0.00 $0.00
Everyday White® by Fitz and Floyd® Coastal Starfish & Coral Pasta Bowl
$10 Off $30 Purchase
$15 off $50 Purchase
Expected Delivery 6/29 - 7/2 1 $8.99 $0.00 $0.00 $0.00
2 item(s): $0.00
Total Tax: $0.00
Total: $0.00

Payment Summary

BillingMethod
Our Total Price (2) Items: $0.00
Your Total Savings: $0.00
Total Tax: $0.00
Grand Total: $0.00

I ordered shower curtain in March. Shipped to Austin TX last week. my address is 15107 Greenhaven lake ln, Cypress, TX 77429. email pindira60 @yahoo.com. Need refund $27.99. Will never shop with them again.

We got a Ninja Foldable Oven as a gift from our daughter. This oven is of the lowest quality I have ever seen. It could also be dangerous to the health. It rusted and oxidized on the interior of the oven and the slide out tray. I do not believe in "disposable ovens" but this one is definitely "disposable 100%". I would like to exchange it for another one, please let me know what are my options. Thank you.

I have been a customer of Bed Bath and Beyond for years and very satisfied, except in one area.... I absolutely love the Fresh Scent packets and have them in both my homes in Florida and New Jersey. I purchase approximately 12 packets every 3-4 months, so I guess you could say I'm a loyal customer. This is not the first time I have had a problem with the freshness and date on these packets at more than two of your locations in two different states. Yesterday I purchased 6 three packs and when I got home, noticed they were dated June 27,2019. I contacted the Willowbrook Company who is the manufacturer and they stated that they have an agreement with BBB that these will be kept up-to-date and fresh in your stores. Your store in Mays Landing, NJ is not abiding by the agreement. This will be the second time I have had to return a large quantity of these due to the fact that they smell old. The company explained how to read the date code, and my most recent purchase was over a year old. I will be returning these. I look forward to hearing your response. Susan Rauch

I was struggling to order a couple of items on-line, your site is not user friendly.

I am on the telephone waiting for 45-60 minutes to get through but I am also sending an e-mail. Ordered 2 boxes of coffee from Bed Bath and Beyond on 5/9/2020 with an order # of BBB3641623584. They were to be delivered on Thursday 5/4/2020 but according to FEDEX, the order was sent back because of package damage. Now I am being charged for a package I never received. Not very happy at all.

Hi, we were unable to complete delivery of your package from M Block and Sons.

Damaged - handling per shipper instructions
Recommended action : No action required.

SCHEDULED DELIVERY
Thu 5/14/2020
estimated between 9:30am and 12:05pm

DELIVERY EXCEPTION
LA GRANGE, IL

MANAGE DELIVERY
TRACKING NUMBER - 392724071914

FROM M Block and Sons
18801 Oak Park Ave.
Tinley Park, IL, US, 60477

TO - 175 MAIN ST HAYDENVILLE, MA, US, 01039

DEPARTMENT NUMBER - FC4Y4UF
INVOICE NUMBER - 1784679
REFERENCE - 000209322244457136
SHIP DATE - Mon 5/11/2020 12:00 AM
DELIVERY LOCATION - LA GRANGE, IL
PACKAGING TYPE - Package
ORIGIN - Tinley Park, IL, US, 60477
DESTINATION - HAYDENVILLE, MA, US, 01039
STANDARD TRANSIT - Fri 5/15/2020
NUMBER OF PIECES - 1
TOTAL SHIPMENT WEIGHT - 3.20 LB
SERVICE TYPE - FedEx Home Delivery

I ordered 3 items a 3 piece skillet set and 2 sets of T-Fal cookware. Yesterday, the 3 piece skillet set arrived, but the 2 sets of T-Fal cookware hasn't arrived yesterday. Today I called customer service, but there weren't helpful so could you please tell what is going on with my order? My order number is bbs3674336744. E-mail me back asap please.

I have attempted to reach customer service for a week and still no answer on my supposedly delivered items, which have despite emails to the contrary have not been delivered.

I was unable to find what I was looking for in the store, i ordered it online. I've read several of the customer comments. I hope I receive what the correct item in a timely manner.