Facebook page: Lowe's Online Customer Service Link in USA

I purchased 2 gallons of mixed paint from Lowes, the paint department employee said for men to get 2 gallons for the room that i needed. I onlyneed one gallon for two coats on the room, can I return the unused gallon of paint ($35)?

When reading other reviews about the sliding compound miter saw, people talked about getting the wrong blade I assumed lowes corrected the issue with supplying the 60-tooth combination blade instead of the 32-tooth rip blade that came with it. When I contacted Lowe's customer service department it was made very clear that that the service department was in name only and they told me I needed to contact DeWalt. The bottom line is the DeWalt saw is awesome, I just wished I bought it from anyone else but Lowe's. Too bad Lowes doesn't have an email for their customer service instead of being on the phone until they decide to disconnect you.

I went to the Lowe's store in Amherst NH Friday morning 1 May 2020. No employees were wearing masks or gloves and perhaps 15% of customers were wearing masks. I was immediately uncomfortable, left the store, and drove about 2 miles to the nearby Home Depot in South Merrimack. Employees there were all wearing masks. Some had gloves. About 75% of the customers were wearing masks. I can't explain the difference between customers at the two stores, but I have the distinct impression that Lowe's takes the COVID-19 crisis much less seriously than The Home Depot, WalMart, or area grocery stores.

I was in lowes store # 3045 today 5/11/20 around 6:30-7:00am. Your employee Rita was the only available checkout that was not self service. This happens to be the second time Rita was been rude and short with me or my husband. Today I asked her if I could put my debit card in the machine and she stopped what she was doing and said “ I have not scanned yet”, she was angry when she said it. I told her she did not have to be snippy and she stopped and pushed my cart on the isle and told me to go somewhere else. I told her I wanted her manager and she said we can try again. I told her people are on nerves because of the lockdown and she stopped again and pushed my cart away. The lady behind me said this is the last time she will ever shop at that store. Her manager came and checked me out, and she was very nice. I was in such a good mood when I went in the store because they had all the plants I needed, and then I encountered Rita. The first time a issue came up with Rita was several weeks ago when my husband told Rita he was retired military (for his discount) and Rita said “ too late, I already started scanning ( she was mean when she said it , her MO), My jaw dropped, but then a man watching this walked up to Rita and told her to refund and recharge for the discount. He was also very nice and thanked my husband for his service and apologized. I have never encountered a employee at Lowes who seems to hate her job or just the customers.

I recommend you have someone go to her check out and asked a question that she finds unacceptable and see how she treats people.

Thank you

Please put me in touch with the area district manager of Lows in Alexandria VA. I have spoken with the store manager and it could not be resolved. It is urgent since I am in the middle of my project. Thank you.
Mandy 571-989-3885

Please put me in touch with the area district manager of Lows in Alexandria VA. I have spoken with the store manager and it could not be resolved. It is urgent since I am in the middle of my project. Thank you.
Mandy 571-989-3885 or zendegi38 @hotmail.com

June 17, 2020

Marvin R. Ellison, CEO
Lowe's Companies, Inc.
1000 Lowe's Boulevard
Mooresville, NC 28117

Dear Mr. Ellison:

I am writing to express my disappointment of a recent visit to your Rockford, Illinois store on Perryville.

First, I have shop your stores before and have made m any purchases in the past.

This past week I visited your store shopping for a new microwave. I was also visiting other stores to make a comparison. During my first visit I spoke with the associate and he answered my questions on the model I liked including the other options (color) were available. He has to reference his computer to provide the answers. I was told I would have to order it. At no time did he made mention that the model I was looking at and the display tag listed above it was wrong. I was told I had until June 16th to order it.

I left the store and thought about the various Microwave I reviewed. I decided to go back to your store to purchase the microwave.

After waiting for 30 minutes and call after call for additional assistance in the appliance department I was finally greeted by the assistant store manager. I started to tell her I wanted to order the selected microwave when another customer interjected that the model I was looking at the display tag were not the same. It appeared that for the time it was advertised and on display for the week the signage was wrong. See attached photos. The manger excepted the comments from the other customer and attempted to remove the wrong signage while asking me if I wanted the microwave. I asked if she was going to honor the advertised price and she said No. It appears the correct price for the model on display was $368.00, not on sale for $199.00.

I indicated I felt she had to honor the displayed price and she said No. I asked if she would adjust the current price. She said No.

I have worked in retail and if the price on a product was wrong, we had honor the stated price.

The Model on display was ME21R7051SS that list for $368.00.
The price on this model was displayed on sale at $199.00 a $90.00 savings.

I feel that the displayed price should be honored. I would appreciate your review of this concern and your comments.

Respectfully,
John Cover Jr
7356 Ryebrook Rd.
Rockford, Illinois 61114
815.288.6382
john-cover @comcast.net

I would like to tell you about my experience at the Lowe's in Seabrook NH.

I placed an online order for 5 bags of black mulch. Received an email that my order was ready. Drove to Lowe's and parked in the area marked for curbside delivery and called the telephone number on the sign. After 8 tries (10 minutes) I left my car and went into the Garden Center and was directed to another part of the store. After approximately 8 minutes someone told me that I had to wait near my car and someone would bring my order out. After another 5 minutes someone told me to drive down to where the mulch was. He then loaded my car. So about 25 minutes in all.

PLEASE CONTINUE READING

Last week I ordered some top soil from Home Depot (they were out of mulch). Once again I got a message my order was ready. Drove there; parked in the pickup area; called a number. Gave my info on my order. In 5 minutes a young man came out to my car and loaded my order. Why only 5 minutes because: (1) I never had to leave my car (2) they answered on the first call (3) my order was indeed ready with my name on the bags.