orders@mypillow.com: My Pillow Customer Service Email in USA

I placed an order for my much needed pillow topper, twin bed size and some sheets. also offered small pillows.I also gave my visa credit card to pay on payment schedule. plz i live on my ssi and need to plan my payments. plz let me know whats going on. thanks, W B

my order # 1108206010 , my order arrived great but no 2nd set of sage sheets in king size.

Hi. I purchased 2 of 2"pillow toppers XL on March the 18th 2020. My order number is 1075454910-1.I would like to return one of them because my husband did not like it. Your return policy is within 60 days. Thanks.
This the second Email sent.

I ordered a total of three roll and go pillows. I received 2 pillows and 3 pillow cases.
order # 1089366010

the E-mail on the invoice is incorrect (typo)
I called and left a voice mail a few days ago. I have not yet received a reply.

The fill in these pillows are not firm and we have not experience a good night sleep. We need help with this product Call me at 516 7295156 asap so we can discuss how to proceed. We paid over $80.00 for them and are not satisfied yet. I recently purchased these pillows and under the warranty. Either replace them or return my money.

We ordered a king size mattress topper and we received a small size one. We have tried calling but have not received a return call. Please Contact us. You have our Phone number and email on file.

I ordered sheets on April 1st... MY card was charged $181.86 for the sheet offer of buy 1 get 1 free. Today is April 22nd and am still awaiting my order.... I received 2 pillows I ordered and 1 mattress topper I ordered but no sheets. Please respond. thank you, Joaleen.

According to the tv ad 2 for 1 sheets. ordered xl twin sheets on 4/12/2020. received only 1 set of sheets. please fulfill my order. my order # was, #1104209910.

Order my pillow 2 of them march28 left several messages no response. woulld like ypu to send my pillows.

I ordered a dog pillow and supposedly it was sent out 4/4/20, I have not received this item, where is my dog bed??

Every morning I have to try & pull back on mattress. I am in a wheelchair & this is very difficult.Do you have any suggestions as I can’t continue to do this.If no results you will need to accept this back. This is expensive to have this problem.

Order#1081971110. I have never received my order. FedX informed me they sent my shipment back to you. She did not provide a reason. I have left numerous messages plus left a message through “live chat”. Please contact me about my order.

H. I recently ordered the giza sheets and received the flannel sheet instead. My order number is 1103050710. We ordered your pillows quite some time ago and still LOVE them. They wash up beautifully and are so comfortable so m anxious to try the sheets!! Also, how do I send the flannel sheets back? Thanks!! Doris Bertsch

I order a set of sheets on 4/08/2020 and they have not come yet every time I call customer service they put me on hold or hang up can someone please call my and let me know what's going on. I will never use this company AGAIN.

Purchased two queen size pillows ( green & yellow ). Pillows are not firm enough. Would like to request refund and return pillows. Please let me know how I go about returning pillows. My order # was 201665234

Thank you, Mike Stiens

Hello.

I ordered two go anywhere pillows on or about 23 April. I have still not gotten a confirmation email, but my credit card has already been charged. Please reply as soon as possible with my confirmation number or I will dispute the charge on my credit card with my bank.

Recently, I sent an e-mail about 2 standard white pillows I received, saying they were too flat. I received a e-mail wanting to know if I wanted to try the green ones because they have 30% more fill. Yes, we are willing to try them. What do I have to do?

I placed my order on 4/9/2020 for buy 1 rollNgo pillow @$29.99 and get 1 free with. Well I received my order today 4/28/20 and just got two pillow cases for the roll up pillows but no pillows. When I place my order, the roll up pillow cost $29.98. It was buy one and get one free with free shipping. You charged my Visa account $32.04 which is the $29.98 plus tax which would be the cost on one pillow. I entered the promo code that was shown on the TV ad for that evening. Therefore, I would like to receive my two pillows I am entitled to. I also looked up the price of the pillow cases for the roll and go pillow and they are originally $19.98 and on sale for $9.98. So the amount you charged my VISA does not add up to the price of the two pillow cases. Please send me my two roll and go pillows please.

I ordered an xl twin and a queen. Your company sent me 2 xl twins. Two different prices. How could this had happened? Please notify me so I may exchange one of the xl twin toppers. 267-241- 4376

On 4/29/20 I ordered 2 pet beds. 1 is being sent to my son (Robert Hainsey) and 1 being sent to myself. When the conformation was sent to me I noticed that I hadn't received a discount. I gave the discount code at the time I ordered. Could you please check on this. My total is $103.95.My order #11237700. Thank you.

This week we received our order. We ordered the sheets on promotion buy get one free. Filling out the form for our rebate it required the order number. I cannot find the order number, I deleted the email. Can you find the order number and email me back. Our address is 910 nw 10th st Blue Springs mo.
Thanks for your help

Please send my 2 Taupe pillow cases for my Roll & Go pillows my pillows are fine but the cases are not there. My address is 3632 Smithtown Road, Motgantown WV 26508. Phone 3042823792 please just send the 2 taupe pillow cases or call me, please I have ordered 3 toppers sheets and several pillows just please make this right.

Thanks Jacqualine Cowell

Call to Customer Service (4/9-Jordan) was to send me a return tag for my order #11009419-R ($10.00) was not received. I tried to contact someone so that I could EXCHANGE instead, as I saw that you had an ivory
color that was not available at time of order. Still have unopened package that I do not know how to return
for 2 ivory colored sheets, please let me know. Really wanted the ivory ones as shown on you website.

Please reply ASAP, E.M.

I received one pillow case for my RollNGo Pillow...but I had ordered two. Can you please send me another one? It was the American flag design.... 1119708910.

I ordered (2 for the price of 1) sheets and pillows, on 4-4-20. I tracked them to Sacramento,CA. where i was told delivery was pending? Just received an E-mail from you saying that the packages were refused on 4-21-20 at 2:52 p.m. and sent back to My Pillow? I don't understand where the packages were refused or why? How can i get the sheets and pillows i ordered? Your e-mail asked me to confirm my address so here it is-- mailing address p.o. box 654, Dorris,CA. / physical address 8939 Willow Creek Road, Dorris,CA. phone no. (530)397-3225. Please help! Thankyou!

Received Pillow, did NOT receive pillow case although it shows on packing slip as being included. Order packed by: HH.

I am not satisfied with pillow. Did not realize it was so small (size of a sheet of paper) and totally useless for me plus NO pillowcase. I wish to return it and get a refund for this pillow AND the pillowcase which I did not receive but paid for. I will call for an RMA number.

Purchase of my mattress toppers order #1075454910-1.

I purchased my mattress toppers on March 18th 2020. I would like to return one of them because my husband did not like it. I sent couple of emails and couple of messages on the phone, but is not possible to reach you. I don't know what to do. It never happened before. The return policy is within 60 days. Hopefully and I pray to God you guys would respond.Thanks.

1130124210 I ordered 2 pillows on may 4 it is now May 13. It’s been a full 10 days now & the only information is “Delivery date pending”. I could have had an order from China by now!!! Is My Pillow still in business? You certainly took my money fast enough not to mention I get 3-4 emails a day about wonderful offers but NOTHING about my order! I am EXTREMELY disappointed in the lack of service & I will NOT recommend! Pitiful!

I received a e-mail telling me that you needed my physical address in order to re-send the sheet sets i ordered, I sent that.

Just got a new e-mail from you saying that the sheet sets in dark gray and taupe that i ordered are out of stock. You gave me two options, 1. to chose colors that are in stock, or, 2. choose a refund.

Please just refund the money i paid for the sheet sets, and extra pillow cases. I'll try to reorder at another time.

Thank you for getting back to me!

Vicky Bond
p.o. box 654
8939 Willow Creek Road
Dorris, CA. 96023

Please send me an RMA number so that I can send these two pillows back for refund. I am not happy with the pillows. Thank you.

I accidentally purchased the Roll and Go pillowcases without the pillow. I would like to return the pillowcases. Please send me a RMA number. Thank you.
Order# 1131790410

Hi all,

I just received a mattress topper from you all, but although I ordered a full size mattress, and your invoice says "full" it is a twin. I have been on hold for customer service for 20 minutes, but the call cut off. My order number is1179313510-1.

Thanks for your help!

Have been trying all day to order face mask (pack) and even tho I have a discount code. Site will not allow discount???

I just received the my pillow face masks in the mail. They are way to big and do not stay up on my face.
I wish to return them and have my credit card refunded.

Please send me an RMA number and instructions on how to return the masks to you.

Thank you for your help with this matter.

I ordered a mattress topper from you when i ordered it it said if you are a mattress topper i will receive two my pillow free. I received the mattress topper but i haven’t received the two pillows. So i was wondering where is it, please let me know.

I ordered a queen size mattress topper with 2 free my pillows almost a month ago and have not received the order. Please let me when they will ship.

The 2 pillows sent with the king mattress topper are the worst pillows ever,your head sinks to the topper,with no support,very poor pillows, what you say on tv is wrong, and the topper is no better than the 2 queen ones i already have.

I bought a Mattress topper last week from Boscov's department store. It was a full size but it does not fit the full size mattress. Not even close--Probably 4-5 inches all the way around. I gave it time to see if it would expand but to no avail. What should I do? I like the product. TX Jim

Jill U Richardson
708 N Frances St
Terrell TX 75160
I talked with Peter and he told me to go to orders!mypillow.com and I have explained the sinking in the middle of my 3" topper. I would like a new replacement FREE OF CHARGED SHIPPED to me at the above address. I took a pic of my topper but I do not know how to attach it to this messaage. I am not paying a $1. to get information on returning. Please honor your guarantee for my replacement of 3" topper. Please respond.

Respectfully Submitted,
Jill

I placed my order on July 26,2020 and have not received a shipping confirmation. Order # 12033864.

Received order on Monday, August 10th. After washing and drying gray sheets I found that the seams on pillowcases are not sewn straight. It causes the seam to show on top of pillow and when I try to even the seam it puckers. I have not yet opened the white sheet set so do not know if cases have same problem.

Please advise as soon as possible. Thank you.

I ordered sheet sets on 4-4-2020, paid $245.90 on my Master Card. I never received the sheet sets!

I was sent an e-mail telling me that my sheets were returned to you because FedEx does'nt deliver to p.o. boxes, and if i would e-mail my physical address to you, you would re-send the sheet sets. so i sent my physical address-8939 Willow Creek Road, Dorris, CA. Still no sheet sets?

I then received another e-mail from you, stating that the color of the sheet sets i ordered were out of stock and i could chose other colors or receive a refund. I did not want the other colors, so asked for a refund instead.

I have not received a refund by check, or a credit to my Master Card. It's been 4 months since i ordered the sheet sets, please tell me i'm not out $245.90!

Vicky S. Bond
p.o. box 654
8939 Willow Creek Road
Dorris, CA.
(530) 397-3225
vicandrich @outlook.com
the order# 201585859, Apr 4, 2020

I wish that My Pillow would stop advertising all day and half the night. It is completely annoying to have to listen to the crap that comes out of your mouth time and time again and when one reads all the bad reviews on your products I certainly would not buy a dog bed from you con artists. You have nothing to loose if you cease advertising, shut down your so called factory and become a preacher. The public will rejoice if you cancel your advertising for good.

Bought two pillows 12/2/2020 would like to return both pillows. Need some type of number to return them??? No customer service. Waited on phone over one hour to answer never answered.

First I can only say the receptionists that answer sound like they are totally bored,crabby,and not interested in caller, Me. If they cannot practice customer service they need to be replaced by someone that needs the job. I am a Christian and this has been a hard time for all of us. The bill I received was completely unclear. When I gave the order for the dog bed, as I have 4 others and I and my dogs love them, it seemed to bother the woman taking the order, I wanted the rustic type in large. That went pretty well. the Pillows I have given them to all my kids who are adults. No complaints their. I love my pillows and saw them on sale, I had specifically requested the sale price this time, the woman mumbled something. I am disabled, and on Soc. sec. disability, A discount is a blessing to me. I will probably have to cancel the pillows, as money is tight. I have RA, and Osteo , and had neck and spine surgery, I look so forward to go to bed at night, it is the most pain free time for me.

Thank you for them. Please send me the dog bed. You know, ordering more pillows guarantee's I will have them till I go to Heaven. I am 78 and want you to succeed. Really, and I thank you for being a hard worker and caring for others. Sincerely Victoria Travis

I only received 1 pillow instead of the 2 that I ordered the buy one get one free!! And no pillow cases either. Please send my other pillow and the cases!! When I tried to call customer service it says to comment here!! Which I’d rather talk to a person!!

I called your customer service phone line but there was up to a 30 minute wait. I was instructed per the message on the customer service line to contact "orders @mypillow.com". Please provide me a RMA number please. My order number is 1287337810, placed on 12/2/2020.

Ordered two bed sheets but only received one. Is the other one the way?

On 11/16/2020 i ordered and paid for my two pillows and the giza dream sheet set. we received the set but wondered i thought they were tow for one on the sheet set, sorry if i am wrong, we love the pillows and sheets. Set me straight on this.

When I order my sheets I order buy one get one free. When will my free sheets be delivered.