consumeraffairs@hmausa.com: Hyundai Customer Service Email in USA

Thru an estate, we now own a 2013 sonata that is labeled lemon on the title. How do we find out what caused it to be labeled lemon?

See case #11290674-please review the warranty of this vehicle. Recent engine issue and not standing behind the warranty.

We bought our Tucson V6 2005in Dec 2005 from the former Concord Hyundai Dealer at Market Street in Concord Ca.It is the best and most dependable car we have ever owned...we love it.Now we need your help in directing us to the correct Service Center in order to get the Timing Belt and gears replaced as stipulated in our contracr coverage,we payed the amount of $ 1,647.50 for this 10 year or 100k mi.Our car has 79600+- miles of flawless performance and we want to keep it running well.HELP PLEASE....!!

Manuel E Parra & Dora E Navas

We bought a 2018 Elantra Unlimited in December 2017. We received an e-mail this week from Hyundaimotors.com saying we were going to lose our reward points if we didn't supply them with our Vin # by the 21st of July. We were given an $100 worth of reward point by the CEO of Hyundai due to an issue we had when we bought our Hyundai.

We talked with an representative at Bluelink and he said he didn't know what this e-mail is about. He told us to contact you to make sure we were not going to lose our reward points on the 21st of July given to us by the CEO with no expiration date. We are having the car serviced properly on the date it is suppose to be serviced. Please respond.

Respectfully
Richard Leath

I was asked to send forms in to this E-mail address. I don't see any place to send that info to. Please help.

I purchased this car on 7-01-18. It has been registered with my local Hyundai dealership. In my attempt to register for any notifications related to my vehicle via Hyundai Cust. Service, I was told the vin number is still under the former owner, since he has an established account. I was then told I needed to go to a website and scan documents to prove who I am and that I now own this vehicle.

Seriously? I am beyond upset! Please either explain or rectify.

On September 07/2018 we purchased a 2012 Hyundai Sonata under duress form Hyundai Escondido. Robert Montejano and Juan Martinez, and Branden Garibay put us through hell but we finally agreed to buy the vehicle under great duress. They misled us about everything.

We had to get a loan from our reverse mortgage in order to pay for the car. We could not afford to finance it. We tried to leave; they practically held us prisoners and would not let us leave. They told us we could take the car home right then and there. They wanted us to sign papers for the loan and if we got the money from the reverse mortgage in five days we could pay it and that would be that. They agreed to repair the front bumper and give us a loaner. Instead they put me in a Greenleaf car rental and said they would pay for it as long as it takes. The car rental agreement is only for one day. The whole thing is a horrible scam. About a week ago I discovered the car has no spare tire or jack. I told Branden, he said" Oh used cars don't always come with a doughnut. It is unethical and should be illegal to sell a car with no spare tire or jack. We are an elderly couple with health problems. It could be a disaster if we have a flat tire on the highway and have no spare tire! This is September 20,2018 and we still haven't received our plates,certificate of title, or a bill of sale.

I own a 2017 Hyundai Elantra. I bought it brand new @ Caroilna Hyundai. August 2018 I noticed paint was beginning to lift at the top of my windshield. I took it to the bodyshop (which does their repairs for the dealership) where I was told it was a factory defect & it should be covered under my warranty. I was also informed that there were a lot off issues with the pearl white color on Hyundai's. The bodyshop told me to take it to the dealership to open a claim. I did that. They checked mileage & took a photo with his cell phone.

No one ever called or emailed me back about my claim. One month later I took my car in for a service & ask if they had heard anything back. I was told the person handling it was out sick & someone would get back to me. Then a week later I spoke to someone else & was told that due to outside influence it was not covered under my 3 year 36,000 mile. When questioned them asking why they hung up on me! I should not have to pay to repaint a 2 year old car that has never even been in an accident! Worst customer service ever with a worthless warranty!

I have a Hyundai Sonata 2010. I would like to know if I am among the owners with the problem of burning cars... and what should I do?

Dear sirs,

In response to your e-mail of 12/6/18 the vehicle in question has been serviced regularly at O'Brein Automotive of Florida LL in Ft. Myers, FL service rep is Nick Vella, on just about each of those visits the problem was mentioned. 1st service, do not use "cheap gas" available at SAM'S Club, COSTCO, BJ'S,etc use instead SHELL, MOBILE That didn't solve the problem. 2nd service, use a higher octane,that didn't solve the problem.3rd service, use "sport" drive mode instead of "ECO", that didn't solve the problem. I noticed that after the intial complaints the service rep did not note my complaint on the service form. 4th service our service rep said that the problem was in the design of the engine and transmission and could not be fixed. At this point on the next service we asked to speak to a manager, a man named Bryan came out and introduced imself asa manager and said that nothing could be done and that we had to live with the problem. Finding this response hard to accept we did have the car serviced there but took it to Gellel Hyundai of Charlotte County. When we explained the problem to the service rep there (Ronald Torres) he explained that there had been many complaint about the same problem and that Hyundai had redisgned the "system" in newer cars.

Mr. Torres was very informative and a pleasure to deal with after talkin to 'Bryan". My complaint is when is Hyundai going to resolve my problem.

For the year 2018, I paid $99 for the connect care package and $99 for the remote start package. I did not have use for the connect care package but maybe 3 or 4 time the whole year. I did however use the remote package approximately 85 times. So in anticipation of 2019, I want to purchase only the remote package, but Hyundai says I must purchase the Connect package in order to purchase the remote package. I don't need the connect package. I have AAA auto coverage that provides the same coverage as the connect package for a lot less money! Why am I not able to purchase ONLY the remote package?

I've been trying for a month now to get two reimbursements for towing regarding my 2015 Sonata due to campaign953 because of engine failure. Can someone please direct me in the right direction. Case# 15416859.

I am the original owner of a 2014 Hyundai Santa Fe, VIN KM8SRDHF2EU069847.

The owner's manual states on page 4/146-147, "Only use 10V electric accessories which are less than 10A in electric capacity." The circuit is fused at 20 amps. I have followed all of the Hyundai owner manual cautions when trying to use my over 40 year old 12 volt coffee maker in the 2014 Hyundai.

Whenever I plug the coffeemaker into my 2014 Hyundai with a 20 ampere circuit it ether blows a fuse or, in my last experience damages the power outlet socket for which I was charged $164.81 on Young Hyundai Invoice 25887 to diagnose and replace the socket. On previous Young Hyundai invoice #25820 it stated the coffee maker measured at 7 amps (see below) "cannot be used with this vehicle" when the owner's manual states less than 10 amps. Does Hyundai know of a problem in this area?

The coffee maker been measured at 7 amperes by my long-time automobile mechanic and myself and has been used for over 40 years in my 1976 motorhome with a 10 ampere fuse inline. It still works fine with the same motorhome. I checked it out last week.

I expect Hyundai to response to this item and I have a suspense time of two weeks.

David L. Hanson

I have been trying to get Hyundai Finance to send me a renewal registration form which expired in April 30, 2019. I am unable to drive the car as they haven’t sent me the rebewal registration form so I can go to the registry and renew my registration. I have spoken to twice to two different customer service reps at Hyundai and on my last call was transferred to a supervisor. They all say it has been mailed to me at my mailing address but it never shows up. My local Post Office scans all of my incoming mail and it shows nothing from Hyundai except advertisements. I have a brand new 2019 Hyundai Tucson sitting in my driveway that I am paying a monthly lease for which I cannot drive until Hyundai sends me my registration renewal form. This is unacceptable!!!

My wife and I recently purchased a used 2018 Hyundai Elantra and would like to change the warranty coverage for our vehicle. What is the website or information needed to make that change. Thanks and look forward to your response. John Bures.

The previous owner of my 2016 Hyundai Santa Fe sport had registered the VIN number to his MyHyundai account and I want to know if it is possible to unlink the VIN number of my Hyundai from the previous owner's account so I can register the vehicle to my account.

On Thursday august 15, 2019 I was out shopping at a mall close to my home which is Chicago, Illinois. I stepped out of my car and tried to lock it but the lock didn't catch. I drive a 2017 Santa Fe Hyundai. I new I was just 15 minutes away from the Hyundai dealership located 9121 s. Cicero, Chicago Illinois 60453. I go in my car and started driving when to my dismay the door on the drivers side wouldn't even stay shut, it kept swinging open as I drove. I had to drive with one hand on the steering wheel and the hand holding the door closed. I arrived at the dealership in 15 minutes shaken up and pulled into the maintenence shop. I got out of my car and went into the office to explain why I was there. A young man asked me what I wanted, never introduced himself to me, just started talking. I explained to him what had just happened and needed emergency assistance, I did not have an appointment. Right away he starts saying he doesn't know if he can fit me in, it's late, ( around 4:00/4:30pm) I might have to come back, and I had to explain to him again, the car was undriveable, I wasn't able to take it anywhere, I was blessed I got it there with no accident . This young man comes to my car door and looks, moves the handle and " well see, you've broken it". Reprimanding me. Never saying I'm glad you didn't suffer injury, do you need to sit down, no compassion, no concern about my well being. Well he says, I'll right it up, I don't know when we will get to it, do yo have someone to pick you up? I answered" no , Do you have someone who can take me home? The young man asked where did I live I answered about 15/ 20 minutes away. Well he said I guess that's not to far i'll see. I waited by the desk in the office for him to finish processing my car in. I asked what time would they call to let me know about my car, we agreed by 12:00 pm/ noon. I never got that call. Then I asked "who will be taking me home?" The young man told me to go into the waiting room. Just like that. Nothing pleasant, never addressed me by name, didn't say help yourself to refreshments, I will get back to you soon. No customer service or courtesy. I waited in the room for 20minutes. This young man NEVER came back. I politely got up and left, walked 4 blocks to 95th street and caught the bus home. I am 67 years old.

The next day my husband took me to see about my car, not having heard for the dealership this was around 12:45pm. Now this same young man sees me and its" hi Karen". Started talking rapidly, "don't worry you were completely covered, we discovered the problem and fixed it. No Charge. Did any one call you, no , oh I'm sorry I was so busy". The car when inspected found drivers door latch/ lock actuator faulty and was replaced. Never an apology fo r making me feel like I was an inconvenience . Never an apology for neglecting to secure a ride . Never an apology for saying the broken handle was my fault. He handed me my paper work so now I know his name. I won't print his name but if you follow up you will know. My car was returned to me August 16, 2019. This service advisor was very rude . This is not my first time at this dealership. In the past I have been very pleased, but this time I was very disappointed with my encounter. Invoice #185550. Thank you, Karen Neely

On August 7,2019 I sent an e-mail to Hyundai about the blowout I got Eight days after buying my Hyundai Kona Ultimate. My Kona had to be flat-bedded to the dealer and I was without the SUV that evening and the next day.Hyundai said someone would contact me about the incident. As of today August 25th. not a word. I have now purchased a complete spare tire kit from Hyundai Parts Dept. at a cost of $300.00 Dollars. I would advise anyone to NOT purchase a vehicle without a spare tire. It seems without the spare and kit the vehicle is a little lighter and that has something to do with MPG, also they save $$$$$ not giving you a spare !!!! Never again will I buy or lease without a spare!!!!!!!! This is a terrible practice that Manufactures are getting away with!!!!!!!

Mice got into the air conditioning area and caused a big problem. Hyundai of cottonwood az cleaned out the nest and changed the filter. There should be away to stop this.

I had a terrible experience at Rockland Hyundai dealership yesterday. My husband & I were there, majority of the time waiting, for 7 hours. I Test drove 1 SUV. The rest of the time was hackling back & forth about the pricing & then waiting another 2 1/2 hrs to sit down w/financial person. I wanted to return the next day to pick up the car but the salesman had taken my license & credit card & would not return it, just kept reassuring me I was next & it would only be a couple more minutes. No one there had business cards to supply. I requested, in writing, that my 2017 lease return was without any issues and was told I would have letter before I left. At 8:00pm my new car was waiting outside & I had asked numerous times for the letter & was told I would have it before I left but once new paperwork was signed I was told they could not give me a letter. I had to clean out my returned car @ 8:00pm in the dark. Could not take any pictures of my return b/c my phone went dead. My husband is a diabetic & I kept telling the salesman (Chris) we had to leave to get something to eat & I would return to pick up the new car. He just kept telling us we were next & then we could be on our way. Being they were holding my license & credit card I felt like a hostage. We were put in a waiting room & every time salesman returned he just kept telling us we were next, 1 more minute. I told him we wanted to leave & then he would get lost for 20-30 minutes. NEVER, NEVER, NEVER have I had such a horrible experience buying a car. At 8:00pm a sales mgr (Scott Corbett) came to the parking lot & re-assured me my return was fine & he asked me to call him the next day.

When I called him the next day went directly to voicemail. I called back the main phone# @and was on hold 10 minutes before he answered & it was 1:00pm he hadn't even looked at my car & requested I call him back later in the day. I told him he should be calling me as the customer. He was scarcastic & condensending. Left off with him that he was going to look at my return & call me back. The night before when I was leaving he said I had nothing to worry about my return was fine. I told all of them I did not want to get something from Hyundai down the road asking for any damages. I've been down that road w/Hyundai before. The outside & inside of this dealership was awful, cars were just parked anywhere on hilly, rocky, disgusting dirty lot. Everything about this dealership was unorganized, unprofessional & I'm sorry I purchased my vehicle from them. I would never recommend anyone to this dealership. There was no concern at all for the customer as long as they made their sale. I doubt I will get a call back from the Sales Mgr.

I had a cheap LG phone and it connected to my Elantra without any problems. Now I have an LG K40 phone and I cannot get it to connect. HELP. What am I doing wrong. I went to the Service Department and they could not help me.

Never Never buy a Hyundai!!!

We are so dumb and have bought 3 don't be like us. 2 out of the 3 have had huge problems! Our new 2017 Pearl White Roof is peeling!! They will no longer cover it! It only 2020. They wont stand behind their paint jobs!! I am still making payments! WORSE IS they know this is an issue with the Pearl White Color but refuse to help.

We also had 2016 that needed the whole engine replaced no car for like a month. of course they covered it but i was a huge inconvenience and now this that they wont cover!

I know this happened in Sept, but the more I think about this the angrier I get. I just started driving home from Delaware (I live in VA) when my clutch on my Hyuandai Genesis stuck to the floor. Luckily for me, my brother was following me so I at least had a ride home and I had AAA as well. So here I am with a breakdown in DE with a a fairly serious issue and I have to make a split second decision on where I can tow my car to. Well, I decided to have it towed to Apple Valley Hyundai in Winchester VA since this is near my home. This was Sept 5th, the Saturday before Labor Day which was the 7th. I called first thing on the 8th to let them know that I was the guy who had the Genesis towed to their lot. I was informed that they didn't have any opening until OCTOBER, but that they left a few open spots a day for emergencies such as mind and that some should be able to look at it in a couple days. I was totally cool with this That was Tuesday the 8th. I called that Friday 11th to be told that no one was able to look at it and that it should be looked at on Monday the 14th . Well, I called Monday the 14th to find out that no one was able to look at it and now that WEDNESDAY the 16th for sure would be the day. Called Wednesday, no one looked at it. I had to keep reminding myself that this was a dealership and THIS is the type of service they provide?! So now the magical day was Friday the 18th! I told the girl on the phone , "if you can't look at my car on Friday, I am going to call a tow truck company and have my car towed from your lot to a garage where they care about their customers. "I understand Sir, yes sir blah blah blah". Friday morning , 10 business days after receiving my car, my caller ID says Huyandai. I get excited for the news. The woman says "Well, we can't look at it, but we are bringing in an extra technician on MONDAY., but we understand if you want to have your car towed from here!!! "Bring in another technician?! Why didn't you bring one in 10 business days ago? THEY REALLY DIDN"T CARE ABOUT THE FACT I WAS GOING TO TOW MY VEHICLE FROM THEIR SERVICE AREA". I keep pinching myself about this to make sure I'm awake. Here I am, towing my vehicle from DE, to a Hyandai dealership, have excuse after excuse thrown at me, and then willingly let me take my car to another garage for it to be fixed!! This place is complete BS. I would never buy a car from these folks.

case #17370130 mr ronald melko service advisor delay hyundai advised me he sent information you required, i have not heard from him regarding replacing sun visor for 2012 hyundai in good faith. please advise me.

I was locked out of my account for reasons unknown, tried to update the subscription and customer service rep put me on hold never to return. The promotion BLUELINK 40 for 17.82 for the next 6 months was offered but I was not able to log into my account even when I requested to reset it. Instead of mentioning to me if this service was no longer offered to me by this company then it would be professional to just say so but instead I get nothing. Is this how a Corporation do business?

On 01/19/2021, I took my 2011 Hyundai Tucson to my Missoula, MT. Hyundai Dealership, phone (406)549-5178) for a 120,000 mile routine services, inv. # 6014023/1. A tech noticed the rear differential was leaking and the fill plug was stripped out, so, he was unable to service it without me first purchasing a new differential cover and plug ($540.00). My rear differential has never been checked or serviced since I bought the vehicle new in 2011, and I am the only owner. No one has played with the plug. How did the plug get stripped and is it a common problem for Hyundai's? I asked my service dealer how did the plug get stripped? He advised just the mileage and age of the vehicle caused it. I am suspicious of his answer. Please help me with this and if you can, inquire with the service dept. to get to the bottom of it. I feel the service tech possibly stripped the plug, but I cannot prove it. Does this regularly occur to Hyundai's? Please advise and thank you. Steven Corson, stcorson @yahoo.com

My Experience with Priority Hyundaii In Chesapeake has been horrible. 3 weeks ago my car completely seized up lights came on and oil spilled everywhere. Had the car towed to the dealership , it took them one week to even look at the car. They then got back to me and said the engine needed to be replaced and it was still under warranty they would get back to me. They now say they are waiting for an authorization number from hyundai . It has been 3weeks and I am still without a car . How long does it take to get an authorization number? This is horrible customer service. There number is 757 420-5450 the vin number on my car is 5XYZU3LB6GG317487. It is a 2016 SanteFe Sport.They claim all there managers are all out sick.There is still no excuse for this poor service.

Our air conditioner is producing poorly. It runs, but not well only appropriately 40%. Driver and passenger sides not equally balanced. Took it to dealership and they said there was nothing wrong with it. Yes, in the shade it works good, but not in the hot sun. Doesn’t seem to blow air forcefully. What should I do? Who should we take it to? We have the premium warranty and want this taken care of before it runs out. This has been an ongoing situation. We live in Laguna Woods, , ca and purchased in Garden Grove, Ca.

I just wanted to show you my paper work.The inspection fail as you can see its for break system and lighting and reflectors it never said anything about wipers and when I got home my lights were fine and my two visit paper work so you see from tue to today I have a new problem and didn't use the car except to fix and got an oil change but she didn't stamp my card.

I bought my Hyundai in February of 2013 with 13 miles on it. It has been a great car for me. All service has been at Stivers Hyundai with very timely appointments, no more than two or three days for an appointment. On the 18th of June, the alarm started going off at will. This happened 3 or 4 times day and night. I live in a gated community and my neighbors were not happy to hear a car alarm starting at random. I called Stivers several times for the service department, each time I left a message, but no one ever called me back. Finally, on June 18th, on I drove to the dealership and explained my problem. I was told I could get an appointment July 5th. I explained again that this could not go on for another 2 1/2 weeks. They stuck to the July 5th appointment. I was a very apologetic to my neighbors. After service appointment I was told that they thought it was fixed. Two days later the same thing started happening again. I called the service department again and am told that the problem may be the door latch and they cold give me an appointment August 8th. That is another three weeks. I am a 76 year old widow and my community is 99% over 70.. Are there so many problems with Hyundai’s that getting a timely appointment is impossible? I have recommended Hyundai’s to numerous friends over the years and praised their cars and service. Please, could you suggest someone else in the Columbia, SC area that could fix my car. I am not in a financial position to purchase another car. My dealership is Stivers Hyundai, Clemson Rd, Columbia, SC.

I put a deposit down for the new Santa Cruz, ordered the color and package I wanted. Got the email confirming my order. I received a call from a Universal Hyundai confirming my order and when they will have my vehicle in. Made an appointment to see the vehicle and purchase it. I drove almost an hour and a half out of my way. Get to the dealership and they had sold my vehicle giving me a bogus excuse for selling the vehicle. I would like to hear from management from the corporate office on this issue and give you more information on the poor handling of a customer who just in March bought your new 2021 Sonata.

Thank you,

James

I was notifying to see when I would be reimbursed for my refund? After returning one car back to Budget on 09/19/21, I had to go to to Hyundai and apply for a rental from Enterprise. It’s adding up fast and I would like to know how to handle this matter.
Thank you.

There does not seem to be any 2021 or 2022 Santa Fe Hybrids (Limited but not plug-in) being made available to Connecticut dealers. Have anxiously been waiting to try one out before I buy an Outback or Acura. Is Hyundai building them or is there an issue with them and not being marketed?

I recently purchased a 2022 Santa Fe, m fourth one. It's a super vehicle but with one very disappointing feature. In order to use a paired phone o the navigation system it requires the use of a 5G cell phone. A $37,000.00 vehicle that requires a $300.00 smart phone is rediculous.

I have leased Hondas for many years, either HRV,s or civics. I can say without hesitation this Kona is one of the best I ever owned! I am constantly surprised by the features and truly enjoy driving it ! Since I will probably lease another in 2025, I have a few suggestions: (1) reverse the (ISG) button, activation should be requested not automatic. (2) passenger power seats should be made available. (3) make the power lift gate an option (for old people like myself ) Again, Great Car. Keep it up!

Hyundai Santa FE Sport 2016, VIN# 5XYZTDLB8GG318598 141,693 miles, the Engine went out and I was trying to know if the car was under the extended warranty TXXZ, the dealer told me that was not, I hope you have different information, and can help me with this issue ASAP because I need a car to work.
Thank you.
(209) 948-1922

We bought a new Santa Fa and Hyundai admitted they messed up on the title and its still flagged and our warranties are canceled till this is fixed. attorney if this isn't fixed soon.

i was almost in a serious accident when the lower control arm broke because it rusted through. i researched and found a recall on the vehicle #115 I would like to get inverse for the money I spent and for the parts needed both lower control arms left and right

My bluelink ended on Dec. 30, 2022, because the program had to be updated. I called my Rosen Hyundai dealership shortly after, they told me I would have to go to Hyuandi Corporation directly. I called the number given to me several times, and they told me on January 20th they would be sending out the dis that I would have to put into my car to update the program so I can get my Bluelink again, but it never came. This is all very frustrating as I am a Senior and not computer-orientated and have trouble doing things like this. I am very dissatisfied with the Hyuandi Corporation as they are unable to help in this situation. I was told I, the customer, would have to go to the Corporation to get this SD card for the program update. Today, I also found out I would have to go online to order this card, the cost would be $25.00!!!!! I feel Hyundai has let its customers down.
Barbara Orlando

I have a 2014 Santa Fe and I always see BlueLink loading on my screen. Why does it never load???

I recently was informed that my Genesis 2015 no longer supports blue link and that there is no solution to this problem. One of the best features on my car (this is my second 2015 Genesis) is this feature. I am a senior citizen who depends on blue link and remote start in the winter months. I called customer care and was informed that there is no fix for this problem. I was wondering if Hyundai/Genesis would consider helping me to pay for a remote start for my vehicle as I have been a loyal customer and have paid for this service for the entirety of my owning my cars. It is very interesting that newer Genesis owners receive free oil changes and services, another perk that older Genesis owners never received, despite owning this luxury car. I feel that Hyundai/Genesis should be loyal to their customers. Please respond to my request. Thank you.

Reimbursement department seems to be fraudulent. In 2019 my engine went up on a 2017 Hyundai Tucson. Hyundai paid for the engine repair. I had to pay for the deductible. I had all my service done at Hyundai. I have the repair orders. I have the receipts for payment receipts for rental car. I have went through three case managers, because the first two resigned. my claim was denied the first time because they said the receipt wasn't available. I went to Hyundai and received a copy of the receipt once again. The case manager, Eric Garson does not answer my emails. The supervisors do not return phone calls it has been three months and every time I speak with him he promises to call back tomorrow or in 48 hours and he has never called. They continue to go over conversations as if they're reading a script.