Official website: Western Dental Online Customer Service Link in USA

Went for a dental checkup but faced a very bad service from the company, wont recommend it to any one.

Horrible care! All they want is money! Do not sign anything until you understand that what you are signing is not revocable and you will be held responsible for the procedures you signed to whether they are performed or not! Make them give you a timeline for your treatment in writing. They will charge you upfront for all services, they take your money and then don’t provide you with the care nor the timing needed. All they wanted to do was pull my teeth, they never offered cleaning or periodontal care and charged me for items I don’t know if I even received them (bone grafts). Sloppy oral surgeons and they have 30 doctors assigned to each facility but there is only one doctor onsite. They have caused me so much stress it’s killing me!

This one in Rancho Cordova is another one that is not good. I went in for a tooth that had a filling coming out, they said it had to be removed because it was a lost cause. Then after xrays was informed that a rute canal was needed. While doing the root canal they did it a bit to much because the tooth next to it seem to get in the way of the drill and seem to loose the filling. I heard the person that did the root canal say the filling came out. the dentist then informed me they were going to have to pull that tooth and set me up for a bridge. The dentist pulled the tooth and shaved the other one that just had a root canal and shaved the other one in front of the tooth that was pulled and put a temp bridge on it. The first bridge came off so i had it redone and then finally got my permanent bridge, then I went back in later that day and had them look at it because I now had pain in the front tooth that was never the problem.

They said ok come back in 4 days and we will get it redone, new impression, new temp, and we will not charge you for it. They said that my gum was reseeded and now it had to be redone. Ok this is all since the beginning of August of this year. they scheduled me for today at 930 am and when I got they they told me that it was cancelled because the dentist had a meeting to go to, and I could come back later. Ok why was I not called and notified?????? I have been charged for everything $3695.00 and billed for this work and now I think I should not have any pain but I do, and now I have to wait 9 days to get in and redo the bridge.

Everyone at western dental Jess Ranch Apple Valley was not helpful. It is disappointing when a company especially a medical office is so bad.

Every time I am waiting 1-1:30 to call in. i don’t know their is no one to one time visit this office even the doctors come one hour after open the door. why we call and choose the time to can make it every time waiting about one to two hours. i hate this office in tracy CA because there is no right and no justice.

I am in receipt of an Invoice which has the following number printed on it: 01200766751499059. The accompanying language purports to be a bill in the amount of $1,499.05, with a demand for payment of said amount by January 1, 2021. There is no itemization of services rendered or breakdown of the costs incurred, just a column labeled "Service Description". Additionally, there is a heading labeled "Contract Balance" to which my response is "what contract?" Sincerely, Jeffery R. Johnson, Esq., Retired.