Official website: Geek Squad Online Customer Service Link in USA
Comment
Geek Squad communication sucks
ATROCIOUS communication system? belies GEEK SQUAD CAPABILITY. Almost totally frustrating inability to communicate via phone and no viable email address provided. Calls require 2-3 or more attempts, with extremely long waits. Online no better. Chat is somewhat okay, but can do very little. Here's an example from today.
Agent Shameek
Welcome to Geek Squad Remote Support, we will be with you shortly. Note that this session may be monitored or recorded for quality assurance purposes only.
ang4elsdtp @usa.net:
I have a major complaint --shall I share it with you? I want it to reach the right people
11:31 A.M.
ang4elsdtp @usa.net:
I am angelsdtp @usa.net not ang4elsdtp as shown
11:32 A.M.
Agent Shameek:
Thanks for contacting Geek Squad! This is Shameek. Before we get started, may I please have your full name and phone number and you may also help me out with your query?
11:33 A.M.
ang4elsdtp @usa.net:
Albert Simon 732-406-9172
11:33 A.M.
Agent Shameek:
What is the issue?
11:34 A.M.
Agent Shameek:
May i know?
11:34 A.M.
ang4elsdtp @usa.net:
I am angelsdtp @usa.net not ang4elsdtp as shown
11:34 A.M.
ang4elsdtp @usa.net:
Yes indeed. The Geek Squad is excellent but the communication absolutely SUCKS! It's a monumental disaster. Case in point is today's appointment. Want details?
11:35 A.M.
Agent Shameek:
No!
11:37 A.M.
ang4elsdtp @usa.net:
I have a major complaint --shall I share it with you? I want it to reach the right people
11:37 A.M.
Agent Shameek:
What happened?
11:37 A.M.
Agent Shameek:
Okay1
11:37 A.M.
Agent Shameek:
Please contact the helpline number and that is 18004335778.
11:37 A.M.
ang4elsdtp @usa.net:
THAT"s the problem---it is inaccessible-- extremely long wait-- unconscionable.
11:37 A.M.
Agent Shameek:
OKay tell me then waht happened!
11:38 A.M.
ang4elsdtp @usa.net:
Appt made several days ago -short story- after ultra frustrating wait and calling 3 times. Evidently agent finally made appt, but I just found out firstly from Philip Jones, that it was assigned to wrong person. So they switched. Thus after receiving confirmation and message that they're coming today I suddenly get a message that I cancelled--which I DID NOT--they did--they transferred to a different, more appropriate agent--PJ but never bothered to explain to me. As a sr citizen over 80 I don;t need these angst attacks, or anxiety threats.
11:40 A.M.
ang4elsdtp @usa.net:
Fortunately I saved PJ's cell# from his last visit.. and he IS coming and he was able to explain what happened. The automated system is horrific and should be abandoned until it can be proven to be capable of efficient responses.
11:41 A.M.
ang4elsdtp @usa.net:
SOMEONE NEEDS TO KNOW ABOUT THIS AND DO SOMETHING ABOUT IT, or GEEK Squad's reputation will go down the sewer. Does anybody care?
11:42 A.M.
ang4elsdtp @usa.net:
So?
11:44 A.M.
Agent Shameek:
I am here1
11:45 A.M.
ang4elsdtp @usa.net:
Can you promise to convey all of the above to your upper echelon and make them aware of what a disaster it is.
11:45 A.M.
Agent Shameek:
So this is something where if you call they will be able to help you or in the official site there is a feedback option you can go there and and write what you want to.
11:46 A.M.
Agent Shameek:
But i apologise for what has happenend!
11:46 A.M.
ang4elsdtp @usa.net:
Online or phone call is a total waste of time-- other than this chat to some degree.
11:46 A.M.
ang4elsdtp @usa.net:
Obviously it is not your fault.. but when folks need help the last thing they need is the added frustration attempting to contact the geek squad involved as it is presently set up. It is insane!
11:47 A.M.
ang4elsdtp @usa.net:
Quality control is what I am advocating and it is needed NOW, or there will be serious negative consequences for the good folks who break their chops working for the Geek Squad.
11:49 A.M.
ang4elsdtp @usa.net:
So how best can we get that message to the "top"?
11:49 A.M.
Agent Shameek:
I understand but i ave you all the options that i have with myself!
11:49 A.M.
ang4elsdtp @usa.net:
I urgently request that you do whatever you can to convey that message I gave very negative ratings to the survey I received if anyone bothers to read it or do something about it.
11:50 A.M.
ang4elsdtp @usa.net:
OK-just try to copy and pass it on, PLEASE!
11:51 A.M.
ang4elsdtp @usa.net:
Have a good day! Bye!
11:51 A.M.
A nightmare with the Geek Squad
I did a live chat last night (7/16/2020) with Rick M, one of your agents. After charging my credit card $106.61 for a one-time repair, he concluded that he could not fix my problem. He then told me he was going to issue a refund ticket, but then suggested something else. He suggested I try a higher level of tech expertise and he supposedly hooked me up with someone else. That person was supposed to call me within 3 hours which was the wait at the time. I stayed up until after Midnight and then gave up. When I called this morning, I was re-routed at least 4 times to different departments (two of which disconnected). I challenged your charge with my bank this morning, and the charge will be removed. Geek Squad was a complete and utter nightmare as far as I am concerned.