Live chat: Priceline Online Customer Service Link in USA

I put in a search for the Beachcomber in panama city Fl it came up saying it had rooms for my dates went to hit it and the damn thing wouldn’t even work this has happened more then once with priceline. Now there’s no rooms. I took a picture if the deal that was shown.

They dont have very helpful customer service.

The system is NOT user friendly. I tried to purchase a flight by logging into my Priceline online account, after entering all information and receiving flight options, I selected a flight and inputted my Priceline credit card information. The card was declined twice. on the third attempt the website now told me there were no available flights. When the credit card company for Priceline to me the decline was a fraud protection issue, I asked for supervisor, who put me on hold for over 30 minutes, who then transferred me to a Delta agent. The ticket price quoted was higher than the Priceline flight. The toll free number(877-477-5807) requires flight information which I haven't been able to purchase because of the decline of the credit which has no issues with the account. The online customer chat website has put me back to the toll free number above and Priceline's home site. Priceline account, Priceline web site, Priceline credit card, yet no ticket and no human contact.

I booked 8:30pm, rode Uber (additional $14.15 wasted), and arrived 10:00pm. Waited fifteen minutes for an employee. He stated no availability hours before arrival, because Lakewood, Ohio Travelodge and Days Inn are impromptu homeless shelters due Covid19 and, "I can't do anything and it's not my problem." Immediately called Priceline Customer Service. Priceline had to confirm overbooking, yet unable to contact an employee at the hotel for three weeks. Priceline claimed need verify only Travelodge was filled at arrival. Policy is anything Covid19 related is refundable.

Priceline emailed yesterday, "We reviewed the information with the hotel and verified with Shannon / Manager that they tagged you as a No Show. Please note that our ability to offer any type of refund is entirely at your confirmed hotel's discretion. We are sorry, but your reservation remains non-refundable." Further proving Travelodge's customer service failure. A new variable weeks later and refusal refund for sale of non-existent consumer service/product. Priceline should remove this hotel location, and at minimum customers should know of the environment. Now still battling for the $68.