Official website: Ace Hardware Online Customer Service Link in USA
Comment
Cancel order
Purchased circular saw on-line at Manchester Ohio store that said I could pick up that day. When that store did not contact me to pick up I went to store to go in and get it. When I finally got someone to help me they told me they did not have item in stock and I could cancel. I went to Ace Hardware store on Wedgewood Ave. Akron and they had the item I needed so I purchase it paying for it again and was told to cancel first order. It sure has not been easy and I hope this letter works. My name is Gary Benson and order number 16369298
False advertising
For three weeks in a row your paper has been advertising a Blackstone griddle, (in store purchase only). Three times I have been to the store only to be told that the store didn't have it, the warehouse doesn't have them, and that the warehouse may never have them. I was told I could not get a rain check and not offered to get a different grill at the reduced price. Do not advertise something that you know you cannot get.
Are Ace employees required to wear masks in the stores?
My local ace hardware employees in Cambridge wi. Refuse to wear masks to protect themselves or we... Your customers. They are in dane county where we had over 500 new cases of covid 19 yesterday. What is company policy regarding the wearing of masks? I will not return to any of your stores until you have instituted a national policy for employees to wear masks when working.
rich schoemer
Ace Lawn Spray for weeds
My husband purchased this product at Ace Hardware in Elkton Virginia. The label said, will not harm lawns. Well, it did. Our lawn that we have worked so hard on and spent a lot of money having it resod and fertilized and weeding, thatching and planting tons of grass seed, is destroyed. it killed the grass and we have huge spots of dead grass all on the side and the front. at least 1/3 of the yard is dead. I am heartsick. years of hard work and expense. I think Ace should stand behind this product and reimburse us for restoration of what its product destroyed. your prompt attention will be appreciated.\
We can send pictures or you can have a representative come by. thank you.